64361br digital media direct-to-consumer
Responsibilities
Welcome to peacock, the dynamic new streaming service from nbcuniversalHere you’ll find more than a jobYou’ll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and moreOur flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.
As a company, we embrace the power of differenceOur team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around usWe continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovationAt peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!
Role purpose
The problem manager will be part of the reliability & performance team and will work with the resiliency and platform operations groups to track and prioritize the remediation of any software or systems issues identified in nbc’s direct-to-consumer platforms.
Responsibilities
Working with the resiliency auditors to track any identified resiliency or reliability risks
Coordinate with the incident management team to ensure that root cause analyses for any critical or high priority incidents are completed and that any long-term remediation requirements are tracked
Assess potential business impact (revenue loss, customer impact, etc…) of all problems are provide recommendation to business on urgency for remediation
Consult with delivery teams to regularly review open risks and be an advocate for including risk remediation in the development roadmap
Work with resiliency team to suggest tools and processes for identifying and remediating risks in the development pipeline, prior to production deployment
Qualifications/requirements
Bachelor’s degree in computer science, information technology or a relevant field
Minimum three (3) years of experience in a development, problem management, or site reliability role
Understanding of resiliency and reliability design patterns
Highly organized and able to support multiple delivery teams simultaneously
Ability to advocate for change and influence decisions to support remediation goals
Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives
Eligibility requirements
Interested candidate must submit a resume/cv through www.nbcunicareers.com to be considered (note job #: )
Must have unrestricted work authorization to work in the united states
Must be 18 years or older
Availability to travel as required
It is the policy of nbcuniversal and nbcuniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.
Desired characteristics
Experience with a digital media direct-to-consumer business highly preferred
Ability to understand large complex software systems and their interdependencies
Sub-business
Dtc technology
Career level
Experienced
City
Remote
State/province
Remote
Country
United states
About us
Nbcuniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic selfAs a company uniquely positioned to educate, entertain and empower through our platforms, comcast nbcuniversal stands for including everyoneWe strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heardWe believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the worldClick here to learn more about comcast nbcuniversal’s commitment and how we are making an impact.
Notices
Nbcuniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable lawNbcuniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the city of los angeles fair chance initiative for hiring ordinance, where applicable.
