Job details
Job type full-time
Full job description
Overview: for more than 30 years, nci information systems has been a leading provider of digital transformation solutions and services to u.sGovernment agenciesWith its empower™ platform, nci is at the forefront of implementing artificial intelligence (ai) solutions to solve the government’s most complex mission challengesHeadquartered in reston, va., nci is accelerating public sector ai adoption to create a government workforce that is exponentially more creative and productiveFor more information, visit www.nciinc.comResponsibilities: nci: as a help desk technician, you will join a team to support vital systems and services for federal government.
Highlights of responsibilities:
Provide client services/help desk support using a ticketing system to track all user calls and emails.
Resolve customer requests accurately and timely.
Support and manage user account and access requests.
Write, edit and maintain user documentation, including training materials and user guides.
Teach training classes on the software suite.
Assist with testing of applications and escalating bugs to the developer teams.
Make requested updates and modifications to the client website.
Setup and maintain webinar meetings/user training sessions.
Create confluence sites creation and configure data collection tools applications.
Qualifications: requirements:
Must be u.sCitizen and able to obtain a u.sPublic trust.
Must have a bachelor’s degree and six (6) months experience, or a high school diploma and two (2) years of experience.
Excellent written and oral communication skills
Experience with help desk support and customer service.
Experience using microsoft office suite and jira.
Familiar with basic cyber security standards.
Multi-task and adapt to changes quickly.
Self-started with the ability to work as part of a team and independently.
Preferred education and experience:
Knowledge of unix shell scripting.
Experience with confluence, wordpress, or similar cms
Physical requirements:
This position requires the ability to perform the below essential functions:
Sitting for long periods
About nci: it is the policy of nci to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulationsIn addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identityIt is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulationsNci is a vevraa federal contractor.
