Job details
Job type full-time
Full job description
Sales proposal engineer / tech writer.
Netscout systems, inc(nasdaq-ntct) we are a world leader in service assurance with application and network assurance solutions, and security assurance with advanced ddos and advanced threat (at) solutions.
What we do
Today’s it universe is a rich and complex array of applications, services, software, and hardwareYour business and your reputation demand “always on” availability of these systems and servicesAt netscout, we enable you to achieve business assurance (ba) - which is the availability, reliability and responsiveness of your critical services – so you can maintain your competitive edge.
How we do it
Netscout has accumulated unparalleled experience in monitoring and analyzing network and application traffic flows, whether across service provider and enterprise networks, on-premises infrastructure and hybrid cloud environmentsOur core technology extracts the intelligence from this traffic and turns it into “smart data,” which in turn powers our service assurance and security assurance software portfolioNgenius application assurance and network assurance solutions protect against system, network and application failuresArbor advanced ddos and advanced threat solutions deliver security assurance that protects against security threats from hacktivists, cyber criminals and other bad actors.
Headquartered in massachusetts, netscout has over 2,500 employees and offices across the globeNetscout serves the global 5000 enterprise community as well as government agencies and telecommunications service providers.
Position summary:
As a member of netscout’s sales proposal management team, the sales proposal engineer will be expected to become a subject matter expert on netscout’s cyber security product lines.
In this role, the sales proposal engineer will primarily work on customer questionnaires which define the scope, business needs, and technical requirements of the customer’s project (e.gRfi, rfp)The sales proposal engineer will review the questionnaires then utilize their product knowledge and cyber security industry experience to formulate a response that accurately portrays netscout’s compliance to the customer’s requirements while highlighting the advantages of our solutions.
The sales proposal engineer will be expected to work closely with the sales proposal managers who are managing the various questionnaire projects from inception to completion.
As part of their daily job, the sales proposal engineer will be expected to curate and maintain an up-to-date response database of question/answer pairs as well as reusable boiler-plate content related to their assigned product line.
This role is empowered to identify, recommend, implement, communicate, and train others in the organization on response related best practices, policies, processes, and procedures.
The candidate is expected to be experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture not afraid to simultaneously work on multiple projects spanning customers from all over the globe, in a fast-paced environment with tight deadlines.
Essential duties and responsibilities
For customer questionnaires (e.gRfps/rfis):
Curate and maintain a response database related to subject matter expertise.
Determine which requirements and responses would be beneficial on future questionnaires, then incorporate them into our response database for future reference.
Keep up to date on technological and market evolution as well as competitors` activities.
Review complex customer requirement documents.
Use product knowledge to assign to the various technical requirements to the right stakeholders.
Utilize subject matter expertise, along with research skills, to find and/or formulate responses to the various assigned technical requirements.
For obscure, difficult or roadmap related requirements, liaise with product line management to formulate an appropriate response.
Meet with the sales team to confirm responses meet customer expectations.
Escalate issues to the appropriate personnel, when necessary.
Education requirements:
Bachelor’s degree in technical writing, marketing, communications or engineering (preferred)
Basic requirements:
Prior professional experience required with a minimum of 3 years of professional cyber security experience
Superior writing, copy-editing, spelling, grammar, punctuation and stylistic skills.
Demonstrated leadership, complex project and time management skills, with the ability to prioritize and schedule multiple tasks and deadlines skills, to work successfully within a tight schedule, guaranteeing that multiple deadlines are met.
Analytical problem solver with proven critical thinking, effective decision-making abilities and a strong commitment to meeting aggressive timelines.
Strong communication, tact, and interpersonal skills to work with all levels of staff and leadership, within and outside the department; ability to work with a diverse team, including managers and peers worldwide.
Advanced level of proficiency with microsoft office suite (particularly, word including use of styles, outlook, and excel), sharepoint, and acrobat.
Ability to work with minimal supervision.
Preferred qualifications:
Experience with ddos solutions, mitre att&ck® framework and modern enterprise network architecture.
5+ years of sales engineer/consultant or technical writing experience would be considered, including formal training or relevant experience in proposal writing and development (e.gShipley or other proposal development courses).
Experience with federal/dod or state/local government proposals (us only requirement)
Experience with proposal response software (e.gRfpio, loopio)
Experience working with global teams across multiple time zones.
Physical demands:
While performing the duties of this job, you regularly will be required to talk and hearSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Additional information: the people behind our products are responsible for our company`s success, and we take your career ambitions seriouslyAs a netscout systems employee, you`ll enjoy a generous benefits package, including a liberal vacation policy, matching 401k plan, tuition reimbursement, medical, dental, domestic partner benefits, company-paid life insurance, short & long term disability & ad&dWe also offer both a flexible medical & childcare spending account.
Netscout systems, incIs an eoe/affirmative action employer.
Locations: bostonNew york, maryland, atlantaAny where on the east coast- 100% remote
Requirements:
Job type full-time
Location us-arkansas (ar), us-new york (ny), us-pennsylvania (pa), us-massachusetts (ma), us-ohio (oh), mi - ann arbor, us-virginia (va)
Preferred language english
Netscout is an equal opportunity and affirmative action employer
Netscout is an equal opportunity employerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.
Netscout endeavors to make netscout.com accessible to any and all usersIf you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talent acquisition at 978-614-6294 or by emailThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For job candidates in the us, netscout participates in the e-verify program to confirm work authorizationFor more information on e-verify, please refer to the e-verify and right to work noticesFor our us eeo policy statement, please click hereIf you’d like more information on your eeo rights under us law, please click here.
