Job details
Job type full-time
Full job description
Overview: under nominal direction, the manager, integrated staffing solutions (iss) role is accountable for implementing, managing and supporting the iss pool resources and nasco’s single sourcing resource requests, forecast and demandIss managers will collaborate and be the first point of contact for all nasco product, implementation delivery owners and plan customers for resource and demand management fulfillmentThis position is accountable for all service offerings within iss including requests for project managers, business analysts and other it business specific staffing needs for nasco and our plan customersThe manager role is responsible for building trusted advisor relationships with customers and providing guidance on the use of iss services and adherence to nasco established processesThe manager role supports the iss srManager and iss director with implementation of the strategic and transformational growth objectives.
The manager is accountable for the tactical and operational/development management of the business analyst or project management practicesThis role assists the director and/or senior manager with departmental budgeting, program management, polices, procedures, and strategic activities of the teamThe manager is held accountable for executing and achieving that strategy and financial management (pipeline, resource and demand forecasts, budgets, sows) as defined by the director and/or senior manager.
Management responsibilities include recruiting, performance development; training development, coaching, mentoring and ability to successfully manage matrix resourcesResponsible for managing a team of diverse individuals in real-time, complex, aggressive and swiftly changing environmentThis role communicates with the work manager, internal stakeholders and plan customers regarding status of iss work engagements, resourcing updates and financial health of the iss initiative or deliverableResponsibilities:
Leads the iss project management and business analysts resources assigned to the iss pool; required for both associates and contingent workers.
Serves as the first point of contact for all nasco and plan customer resource staffing needs, supports and operates in a single source staffing model.
Assists in performing resource risk assessment and management to ensure all resources are assigned as fully billable to a project.
Collaborates and partners with other nasco teams for contract management, training/development, and financials and as required to fulfill day to day responsibilities.
Conducts performance management activities, including performance reviews, goals, development, and continuous feedback.
Contributes to the creation, maintenance and promotion of the resource coaching and mentoring program; assist resources with pairings of a senior and junior team member for resource advancement and growth.
Solicits feedback iss pool resource from work managers via performance evaluations and takes appropriate course of action working closely with the resources and business services when required.
Assists in the management of the content in the sows and csr’s by ensuring overall compliance to deliverables, milestones, budget, and quality outcomes
Participates in defining business/ growth strategy of iss and executes as directed for the resource staffing solutions services.
Contributes to the creation of status/governance reporting related to iss teams goals, resource metrics, financials issues or risks.
Assists iss srLeadership in increasing customer commitment and retention of our services for growth and transformation.
Supports in identifying opportunities and strategic direction for on-going improvements to application, delivery tools, processes and practices across the team.
Deploys surveys, measures quality reporting and leads advisory workgroups in order to improve both internal and external customer satisfactio
Creates, manages, and administers a departmental budget.
Qualifications:
Required knowledge, skills, abilities and experience:
General healthcare knowledge (healthcare terms, healthcare systems).
At least 3 years of experience in a leadership role managing resources, either team lead or manager level.
At least 3 years of health care experience.
Previous experience working in a dynamic and changing environment managing multiple initiatives, tasks and expectations with ease.
Excellent communication skills, both written and verbal.
Strong problem solving, critical thinking and troubleshooting skills.
Possesses a strong pro-active approach to day to day activities.
Possesses a high-degree of attention to detail, but is able to discern facts from commentary information.
Objective, innovative and strategic for problem solving with limited guidance, direction or process.
Ability to pivot, adapt and alter course of actions with ease, precision and timely.
Ability to escalate issues and provide appropriate recommendations to team leadership.
Ability to communicate across all levels of the organization.
Ability to manage multiple stakeholders with differing demands, expectations and requirements.
Ability to develop effective working relationships with internal and external customers.
Ability to be innovative, strategic, adaptable, positive and motivating during difficult situations.
Ability to provide guidance and input to strategic planning and tactical execution.
Preferred knowledge, skills, abilities and experience
Advanced knowledge of the nasco processing system (nps), nasco’s business requirements definition (brdm) and project management methodology (pmm) processes.
Knowledge of the plan business on the nps and how to engage the right resources for business analysts and project manager positions.
Knowledge of the system development life cycle (sdlc) and agile methodologies and csr management application (i.ePdm, jira/confluence).
Previous budget management experience.
2 year’s experience managing matrix teams.
Required training and education:
Bachelor’s degree in computer science, business, organizational management/psychology or related discipline, or equivalent work experience.
Benefits and perks:
Work/life balance – nasco helps you find success at the workplace, and at home.
Matching 401(k)
Employee recognition and bonus programs – when nasco is successful so are our employees!
Tuition assistance – learn, develop, and grow… on our dime!
E-learning – comprehensive and current library of e-learning and performance support assets, available on demand and at no cost.
Choice of blue cross blue shield health, dental and vision plans
Wellness program
17 days of paid time off (pto) per year – not including major holidaysThat’s just starting out.
Company discount plans on mobile, technology services, etc., to help you save money.
Nasco is a minority/female/disability/vet/affirmative action employerMust have legal authority to work in the us.
