Job details
Job type full-time
Full job description
Primary purpose:
Responsible for evaluating the quality and accuracy of voice signatures/authorizations and other recorded calls.
Essential duties and responsibilities:
Following is a summary of the essential functions for this jobOther duties may be performed, both major and minor, which are not mentioned belowSpecific activities may change from time to time.
Search for and export call recordings containing voice signatures and save said voice signatures in designated folder
Listen to recorded voice signatures to confirm validity
Correct any inaccurate customer information in the crm system
Conduct internal test calls and provide feedback via written reports
Evaluate and score recorded calls based on various criteria (e.g., compliance, accuracy of information provided to the customer, accuracy of information entered on the application, professionalism, etc.)
Communicate quality review results to quality assurance supervisor and sales team leaders
Attend training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs
Search for, export, and send call recordings to the quality assurance supervisor on an ad hoc basis
Minimum skills and competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (ged)
Proficient in microsoft office (word, excel, outlook)
Strong attention to detail
Must possess effective verbal and written communication skills
Thorough knowledge of correct english usage and demonstrated ability to use appropriate spelling, grammar, and punctuation
Effective organizational and time management skills with the ability to work under pressure and adhere to deadlines
Ability to successfully complete hipaa certification annually
High degree of dependability and motivation
Ability to work independently as well as in a team environment
Demonstrated integrity within a professional environment
Desired skills:
Bachelor`s degree or, in lieu of degree, equivalent education, training, and work-related experience
1+ year of experience in the insurance industry or experience in a call center environment
Prior auditing and/or quality assurance experience
Experience with genesys (interactive intelligence)
#li-ab1
#li-remote
National general holdings corpIs an equal opportunity (eo) employer – veterans/disabled and other protected categoriesAll qualified applicants will receive consideration for employment regardless of any characteristic protected by lawCandidates must possess authorization to work in the united states, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact ngic main office by phone at (336) 435-2000.
About national general holdings:
National general holdings corp., a member of the allstate family of companies, is headquartered in new york cityNational general traces its roots to 1939, has a financial strength rating of a– (excellent) from a.mBest, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance productsWe are a specialty personal lines insurance holding companyThrough our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National general is a fast paced, dynamic, and entrepreneurial organizationOur team members live by and exemplify what we call the 4esAt national general, we are energized, engaged, empowered, and we execute every day in order to provide an exceptional experience for our customers! we are passionate about our organization and the value that we add every dayA successful candidate with national general will embody the 4esOur team is poised to outperform the competitionWe are national general insurance and with us you can be extraordinary! come join our team!
Companies and partners
Direct general auto & life, personal express insurance, century-national insurance, abc insurance agencies, natgen preferred, natgen premier, seattle specialty, national general lender services, ars, rac insurance partners, mountain valley indemnity, new jersey skylands, adirondack insurance exchange, velapoint, quotit, healthcompare, ahcp, nhic, healthcare solutions team, north star marketing, euro accident.
In addition to a phenomenal career opportunity, national general insurance offers an excellent benefits package including:
Paid training
Medical, dental, vision benefits
Wellness programs
Life and short/long term disability insurance
401k w/ company match
Company paid holidays & generous time-off policy
Employee discount program
Career advancement and development opportunities
On-site healthcare clinic (winston-salem and cleveland offices)
On-site fitness center (cleveland and dallas offices)
Subsidized parking (cleveland office)
National general holdings corpIs an equal opportunity (eo) employer – veterans/disabled and other protected categoriesAll qualified applicants will receive consideration for employment regardless of any characteristic protected by lawCandidates must possess authorization to work in the united states, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact ngic main office by phone at (336) 435-2000.
