Job details
Job type full-time
Full job description
Primary purpose:
Supervise and direct the investigation and disposition of all assigned claims within an autonomous unitTrain, develop, and provide technical guidance to claims representatives.
Essential duties and responsibilities:
Following is a summary of the essential functions for this jobOther duties may be performed, both major and minor, which are not mentioned belowSpecific activities may change from time to time.
Supervise, evaluate performance, and recommend salary changes for personnel
Actively participate in interview and selection of new personnel and assist with other staffing decisions
Responsible for proper assignments of claims
Maintain service standards, reporting procedures, statutory compliance, and the efficient operation of assigned area
Provide continuous training to personnel
Direct resolution of problems, complaints, and general public relation issues which arise concerning claims service
Extend coverage, reserve, and settlement authority on losses which exceed individual levels
Maintain current knowledge of changes in respective area and help develop and implement policies and procedures which impact claims processing
Assist in monitoring and controlling allocated and unallocated expenses and payment severity
Assist and or direct special projects and request
Coordinate internal communication to establish new field offices and manage the daily operations of field offices as needed
Analyze budget variances and assist leadership with development of annual budget process
Minimum skills and competencies:
The requirements listed below are representative of the knowledge, skill and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree or in-lieu of degree equivalent education, training and work-related experience
Obtains and maintain appropriate licensing or educational requirements
Proficient in microsoft office (word, excel, outlook, powerpoint)
Ability to interpret research and opinions to establish claims action plans
High degree of initiative, mature judgment, and discretion
Must possess effective verbal and written communication skills
Solid understanding of insurance laws and how they relate to claims
Solid understanding of the insurance industry
Effective leadership skills
Ability to work independently, remotely and as a self-starter as needed
Must be customer focused
Desired skills:
Capability of consistently handling aggregate file exposures of a least $40,000
Understanding of global company knowledge, totality of impact decisions, and leadership abilities
Successful completion of one or more professional designations: cpcu, scla, plsc, ccls, lpcs, aic, aim
Advanced educational degree
Advanced negotiation skills
Proficient in insurance software programs (i.eXactimate, homeowner line insurance programs, other estimating software, etc.)
Experience in multi-line adjusting
National general holdings corpIs an equal opportunity (eo) employer – veterans/disabled and other protected categoriesAll qualified applicants will receive consideration for employment regardless of any characteristic protected by lawCandidates must possess authorization to work in the united states, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact ngic main office by phone at (336) 435-2000.
About national general holdings:
National general holdings corp., a member of the allstate family of companies, is headquartered in new york cityNational general traces its roots to 1939, has a financial strength rating of a– (excellent) from a.mBest, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance productsWe are a specialty personal lines insurance holding companyThrough our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National general is a fast paced, dynamic, and entrepreneurial organizationOur team members live by and exemplify what we call the 4esAt national general, we are energized, engaged, empowered, and we execute every day in order to provide an exceptional experience for our customers! we are passionate about our organization and the value that we add every dayA successful candidate with national general will embody the 4esOur team is poised to outperform the competitionWe are national general insurance and with us you can be extraordinary! come join our team!
Companies and partners
Direct general auto & life, personal express insurance, century-national insurance, abc insurance agencies, natgen preferred, natgen premier, seattle specialty, national general lender services, ars, rac insurance partners, mountain valley indemnity, new jersey skylands, adirondack insurance exchange, velapoint, quotit, healthcompare, ahcp, nhic, healthcare solutions team, north star marketing, euro accident.
In addition to a phenomenal career opportunity, national general insurance offers an excellent benefits package including:
Paid training
Medical, dental, vision benefits
Wellness programs
Life and short/long term disability insurance
401k w/ company match
Company paid holidays & generous time-off policy
Employee discount program
Career advancement and development opportunities
On-site healthcare clinic (winston-salem and cleveland offices)
On-site fitness center (cleveland and dallas offices)
Subsidized parking (cleveland office)
National general holdings corpIs an equal opportunity (eo) employer – veterans/disabled and other protected categoriesAll qualified applicants will receive consideration for employment regardless of any characteristic protected by lawCandidates must possess authorization to work in the united states, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact ngic main office by phone at (336) 435-2000.
