Job details
Job type full-time
Full job description
The national instruments hardware services team has an immediate opening for an on-site customer engineerThe successful candidate for this position will work with a wide and diverse set of people and resources to assure customer and project support needs are metThe candidate will primarily work on location at customer sites to perform both proactive and reactive resolutions for test station issuesThis role is responsible for on-site support and troubleshooting of ni test equipment for large scale deployments.
The on-site customer engineer position will be based in austin, texasThis is a support position and is suitable for engineers desiring to advance in the solution level customer support areaThis position requires deep customer engagement, with full understanding of the customer’s specific solution and use environmentOn-site customer engineers work within the structure of ni managed service agreements, wherein ni’s service level commits are significantly higher than standard ni businessTypical managed service agreement customers will be manufacturers with whom ni has a very large installed base of advanced solutions.
In support of these efforts, you will work closely with the following ni personnel:
Services managers and sales branches throughout the usa
Ni’s global services hardware services team
Ni manufacturing in hungary, china, and malaysia
Logistics and calibration providers in region
Responsibilities
Advanced customer support for service agreements
Perform proactive, preventive and corrective maintenance on site at customer facility
Tracking and driving large system customer escalations to resolution
Report out to customers and internal management on issues and resolutions
Provide first-responder technical support for service agreement customers
Provide feedback to development team regarding system enhancements
Customer management
Serves as a customer success engineering and technical advocate, effectively working as a primary “face of ni” to some of the company’s largest clients
Proactive contact with customer line management and engineering to arrange work, identify issues, and support production
Providing start-up assistance to ensure key customers’ successful application deployment
Teaching custom training covering topics that are relevant to a customer’s application
Provide these services on-site and remotely
Performance factors
Flexibility and comfort with uncertainty as is normal in an emerging business area
Interpersonal skills that enable successful cross-functional and customer interaction
Possess strong work ethic and drive to succeed
Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines
Adheres to high standards of professional conduct
Organization - coordinates activities with others to achieve results and to influence without control
Basic qualifications (required)
Associates or bachelor’s degree from an accredited institution in a stem program
Minimum of 3 years of experience in a field service role or as a systems integrator, applications engineer, or test engineer
Either broad technical knowledge of ni specific product line and platforms or expertise in automated test (ate) and/or distributed i/o applications
Understanding of technical practices in test and measurement instrumentation application
Demonstrated success in customer support and/or field engineering
Exposure to contract manufacturers and/or production applications of test equipment
Preferred qualifications
Bachelor’s degree from an accredited institution in engineering, ee, ce, or cs
Demonstrated experience in ni product support and/or application
Thorough understanding of support standards and practices in test and measurement industry
Familiarity with ni products and technology
Proven project management experience.
Recognized ability to effectively troubleshoot, identify, and solve application-specific system level problems
Ability to integrate individual pieces together into a functioning system
Skilled at communicating both orally and in writing in various circumstances; in english
Personal fit with culture of ni and the hardware services team.
Please note that pursuant to a government contract, this specific position requires u.sPerson status.
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Why ni?
There are many reasons to consider joining a companyKey among them are the people, the ideas, and the technologyAt ni, we believe in the power and potential of connecting the three to create a path to success.
The people : we’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.
The ideas : what did you want to be when you grew up? did you want to program robots? build flying cars? leave the world better than you found it? at ni, we build on the big ideas of big dreamers to make their visions a reality.
The technology : with our tailored, software-connected approach, we support our customers through all phases of the product development cycleFrom 5g and medical innovations to autonomous driving and the future of space travel, we help our customers engineer ambitiously every day.
We’ve long been globally recognized as a top employerOur compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community givingWe encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.
No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.
Are you up for the challenge of helping shape humanity for the next 100 years? if so, let’s get started, and let’s engineer ambitiously together.
Ni is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.
