National veterinary associates (nva) is the largest private owner of freestanding veterinary hospitals and pet resorts in the united states, owning over 1300 hospitals/resorts in the us and canadaThe company is backed by jab holding, a leading private equity firm, and led by a proven management team that includes mbas from harvard, columbia, and wharton and former management consultants from bcg, bain, mckinsey and accentureCompeting in a $25b industry, the company has grown rapidly over the past 20 years, and continues to do so, via acquisition, de novo, and same-store initiatives.
The role: it technical trainer
The it technical trainer role is responsible for designing and developing learning and knowledgebase materials in a variety of media and delivery methods, including both instructor-led and e-learning to support it projects and other initiativesThe it technical trainer role will work with subject matter experts (smes) to identify specific training and communication needs and develop solutions to help ensure that new business tools, processes and systems are adopted with efficiency and with minimal impact to daily operations.
This role creates and analyzes change management documentation and faq’s to facilitate learning and uptakeThe role may also deliver a portion of the training and will provide train-the-trainer assistance on other training engagementsWe are seeking candidates with the ability to describe technical concepts and present them to technical and non-technical persons in a clear, professional, and concise manner in both oral and written formsThe selected candidate should have the ability to rapidly assimilate and adapt materials and training methodologies to a diverse learning audience.
The daily
Partner with it pmo project teams to design training curricula and programs, and to formulate a strategy for the delivery of this curriculum.
Deliver instructor-led training on an as-required basis.
Identify opportunities within the organization for implementation of training programming.
Design evaluation strategies to validate that learning outcomes are achieved.
Conduct train-the-trainer sessions.
Develop individual training program goals, overall program objectives and module objectives.
Perform other duties and work on other projects as required.
The essentials
Bachelor’s degree preferred
A minimum of 3 years` experience designing, developing, delivering & evaluating instructional design programs.
Experience working in an it environment supporting corporate erp applications, collaboration tools, crm systems, etc.
Advanced computer (most recent versions of all ms office products) & internet skills as well as experience w/ online collaboration, project management & web tools
Strong process & project management skills
Prior experience managing junior level team members/trainers
Demonstrated ability to manage to priorities, organize & plan work to satisfy established timeframes
Experience interviewing developers, testers, and users to produce accurate and clear documentation
Ability to quickly understand technical subject matter
Excellent written and oral communication, public speaking and presentation skills
Demonstrate professional and technical writing skills
Superb interpersonal skills, including effective listening, conflict management and providing feedback
Excellent problem-solving and decision-making skills
Nva is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic informationThis role is not eligible for visa sponsorshipHiring is contingent on candidate verifying their eligibility to work in the united states and passing a complete background check and drug screen.
This role is not open to receiving agency candidates and any contingent submissions will not be honored.
