If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then nationwide’s property and casualty team could be the place for you!
Must have previous property large loss experience.
Job description summary
Are you poised and ready for an exciting opportunity to resolve unique and challenging insurance claims? if you have the maturity, confidence and resourcefulness to provide an outstanding level of service to sophisticated and savvy customers, we want to hear from you!
As a general claims adjuster, you`ll handle large personal lines property losses (structure and contents), typically in excess of $1m, while maintaining high member engagementThese losses will be high exposure, complex, coverage-laden and will involve high profile and high net worth customers.
Job description
Key responsibilities:
Participates in complex litigated and non-litigated claims and provides technical assistance and consultation to state/regional leaders and claim associates
Conducts onsite field investigations and field re-inspections of large exposure personal lines claims and coordinates rebuilding of damages with contractors, various trades and architects.
Maintains current knowledge of assigned insurance lines court decisions which may impact the claims function, current guidelines and policy changes and modificationsThis may require attending various seminars or training sessions.
Mentors field claims associates to develop their technical and building knowledge and may provide advice, counsel or formal training.
Participates in catastrophe (cat) events as requested by the technical and or field office.
Visits top third tier agents to market claims capabilities.
Delivers outstanding customer service experience to all internal, external, current and prospective nationwide customers.
Adheres to high standards of professional conduct while providing the delivery of superior claims service support
May perform other responsibilities as assigned.
Reporting relationships : reports to pl claims manager, property.
Typical skills and experiences:
Education : undergraduate degree or post-graduate studies preferred.
License/certification/designation : state licensing where requiredSuccessful completion of required/applicable claims certification training/classes.
Experience : eight to ten years of property settlement and/or construction experience preferred.
Knowledge, abilities and skills: must have exceptional customer service skillsProven ability to meet customer needs and provide outstanding service by informing customers of the claims process, setting service expectations from the beginning of the loss through the conclusion, while ensuring a positive customer experienceDemonstrated decision-making and analytical skillsStrong verbal and written communication skills with the ability to communicate with field leadership, staff management, legal and other departmentsAbility to operate various claims systems, related software and xactimate (software tool used for estimates) are requiredRequires superior knowledge of personal lines insurance operations, field and staff functions, industry trends, and project managementConfirmed superior knowledge of best claims practices used to resolve the most serious, large and complex personal property claimsDemonstrated knowledge of insurance contracts, familiarity with court proceedings affecting legal liability for all lines of insurance, knowledge of claims systems and evaluation of contents are requiredStrong knowledge of home construction, building materials and repair processes.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and hr business partner.
Values : regularly and consistently demonstrates the nationwide values and guiding behaviors.
Job conditions:
Overtime eligibility : not eligible (exempt)
Working conditions : normal office or field claims environmentMay require ability to sit and use phone and personal computer for extended periods of timeRepresentatives must be able to operate an automobile and have a valid driver`s license with a safe driving record, make physical inspections of accident scenes and property loss sites outdoors, climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures regardless of weather conditionsMust be able and willing to work irregular hours (may be on-call) and to travel with possible overnight requirementsMust be available to work catastrophes (cat).
Ada : the above statements cover what are generally believed to be principal and essential functions of this jobSpecific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
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