If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then nationwide’s property and casualty team could be the place for you!
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This is a remote based position, preference would be but not limited to...
Columbus, ohio
San antonio, texas
De moines, iowa
Scottsdale, arizona
Compensation grade: g3
Job description summary
No two property claims are ever the same and each customer has unique needsOur team thrives on providing the very best service and building lasting, successful relationships with our customersIf you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a manager, you`ll lead a claims unit within a geographic areaThis includes reviewing, adjusting and paying property damage claimsYou`ll supervise claims representatives and customer interactions, expense control, loss cost objectives and support cross-functional and cross-claims specialty coordinationWe may call on you to lead local recruiting teams and actively partner with human resources and claims leadership to develop an annual workforce plan.
Job description
Key responsibilities:
Supports claims performance improvement by participating in special claims initiatives.
Supports and improves cross-functional and cross-claims coordination.
Coordinates resources with other functions such as quality assurance, fraud investigation, subrogation, claims legal, service center/call center and corporate office support staff.
Manages support resources/vendors as the need arises(property repair nework, etc.)
Conducts quality assurance file reviews and implements team recommendations.
Monitors and manages unit performance objectives.
Delivers an outstanding customer service experience to all internal, external, current and prospective nationwide customers.
Resolves customer complaints according to standard methodologiesMonitors customer satisfaction in an effort to drive action plans for improvement.
Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.
Leads associates, including performance, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
May perform other responsibilities as assigned.
Reporting relationships: typically reports to a claims director and leads a team of claims specialists.
Typical skills and experiences:
Education: undergraduate degree or post-graduate studies preferred.
License/certification/designation: state licensing where requiredSuccessful completion of required/applicable claims certification training/classes.
Experience: eight years of related experience in claims settlement, handling or managementSupervisory, training and/or claims consulting experience preferred.
Knowledge, abilities and skills: in-depth knowledge of claims files handling, investigation and settlement processes and proceduresLegal issues/litigation process as it relates to claimsBest claims practices and quality file review proceduresInsurance industry operations, including understanding of sales and underwriting functionsClaims operations practices, procedures and related systems.
Excellent customer service skills to proactively identify and understand customer needsVerbal and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field managementDemonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance situations such as loss control, adjusted loss expense, customer satisfaction, employee development and engagementAbility to supervise and train claims representative in all aspects of claims processesEffective communication skills necessary for customer contact, negotiation, presentations, project management and personnel managementAbility to make decisions, establish priorities and set strategic directionsAbility to organize and deal with a variety of situations, discern problems and recommend/implement solutionsDemonstrated ability to operate personal computer with proficient use of claims and business software.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the business unit executive and hr business partner.
Values: regularly and consistently demonstrates the nationwide values.
Job conditions:
Working conditions: office or field claims environmentMay require ability to sit and use phone and personal computer for extended periods of timeAble to: operate an automobile and have a valid driver`s license with a safe driving record; make physical inspection of accident scenes and property and/or property loss sites; climb ladders, balance at various heights, stoop and bend and/or crawl to inspect vehicles and/or structuresAble to work outside in all types of weatherMust be willing to work irregular hours and to travel with possible overnight requirementsMust be available to work catastrophes (cat) requiring travel to cat sites with multiple on-site responsibilities and/or for extended periods of time, including holidays and weekends.
Ada: the above statements cover what are generally believed to be principal and essential functions of this jobSpecific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/background check: due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
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