Job details
Job type full-time
Full job description
Company overview:
Nationwide marketing group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation and rent-to-own dealers, helping them grow their businesses and thrive on their own termsWith more than 5,000 members operating some 14,000 storefronts, nationwide marketing group is the largest buying, marketing and business support organization of its kind, representing billions in combined annual sales across the membershipFor 50 years, the organization has remained committed to the independent channel, empowering members with the scale, sophistication and efficiencies they need to compete while delivering the unmatched business intelligence, tools and resources required to win in an ever-changing business environmentTo learn more, visit nationwidegroup.org
Position location: us/remote
Position summary:
The event and project coordinator (e.p.c.) will ensure that n.m.gProvides a world-class member experience by supporting and working closely with the member experience and core member support manager (m.s.m.) teamsIn addition, a more focused level of support offered by the e.p.cWill help improve our daily interactions with our core members, especially during virtual and in-person eventsWe know that our members will be well-served with the e.p.cHaving them at the center of their desk and actively supporting n.m.g.`s member experience and core m.s.mTeams.
Job responsibilities:
Attend all core member support manager team meetings and member experience team meetings
Develop and foster long-term professional relationships with core members
Thought leadership and ideation around meeting formats and events
Challenge norms with new ideas and creative inspiration
Update and improve customer relationship management (crm) tracking system and core member intelligence
Develop, analyze, and implement best practices for core m.s.mAnd member relationships
Coordinate and plan webinars and virtual meetings
Coordinate and arrange v.i.pMeetings as needed
Manage a variety of third-party services and vendors
Travel onsite to conferences, meetings, and events to ensure continuity, flawless execution, and overall exceptional experiences.
Manage budgets and post-program reporting
Qualifications:
Bachelor`s degree in business, liberal arts, or a related field is preferred.
Minimum of three years of experience in event management
Strong organizational skills and the ability to manage a large swath of details
Must be able to manage numerous projects, prioritize workload and escalate issues appropriately
Effective communicator
Develop and maintain professional relationships
Proficient with microsoft office suite
Must be a willing participant in trying new ideas and challenge the status quo
Work with cross-functional teams.
Listen, analyze, and respond to external and internal customer needs promptly
Customer service experience in a service-related industry preferred
Job competencies:
Collaborative: the ability to work with others to the benefit of the business and its goals
Influencing: the ability to promote ideas and initiatives both internally and externally
Communicative: the ability to clearly express thoughts in written and verbal form
Time management: the ability to multi-task and react to adjustments promptly and efficiently
Detail-oriented: the ability to spot details in complex projects
Superior interpersonal and collaboration skills and proven track record in effectively achieving results
Superior organizational and multi-tasking abilities
Ability to listen, understand and respond to customers’ needs in a timely mannerA sincere desire to do better, delight members and exceed expectations
Work environment:
The physical demands and work environment characteristics described here are representatives of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Physical demands: while performing duties of the job, incumbent is occasionally required to stand, walk, sit, climb or balance, kneel, crawl or crouch, use hands to finger, handle, or feed objects, tools, or controls; reach with hands and arms; talk and hearEmployee must occasionally lift, push, pull or move up to 50 poundsSpecific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
