If you`re passionate about helping a fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then nationwide`s strategy and corporate development office might be the place for you!
This position is expected to work 9:30am - 6pm shift daily.
This role can be worked remotely but must be able to travel into our columbus or des moines offices for business needs
Compensation grade: c3
Job description summary
Nationwide brokerage solutions (nbs) cares for customers by making it easier for insurance agents to access a broad range of solutions offered by nationwide and other carriersIn addition, we collaborate with teams across nationwide to drive innovations in insurance distribution.
If you thrive in a fast-paced environment, take pride in being customer-focused and enjoy problem solving, we want to know more about you!
As a brokerage placement service representative, you will set the tone for the agent’s experience with nbsYou will have the chance to create a positive first impression by being helpful, thorough and proactiveYou`ll have opportunities to positively impact agents and give them a great reason to return to nbs for all their insurance needs.
Job description
Key responsibilities:
Researches information from multiple sources, according to company guidelines, to support underwriting analysisMay require capturing verbal information or data through reports or other electronic means.
Reviews individual risks for acceptability and handles based on multiple carriers` underwriting guidelines and standardsMay perform analysis for others or in support of higher level underwriters.
Performs policy service activities (received primarily by phone and electronically) within established time and service standardsService activities include policy status requests, certificates of insurance (coi), renewal follow-up requests and othersAssists underwriters with agency support activitiesStrives to complete all transactions in a first-time-final mode.
Makes decisions to accept, modify or decline business of lower complexity according to policies, practices and standardsDetermines the accurate classification of risks to ensure the matching of price and product to the customerMakes endorsement decisions based on acceptability of endorsementsDetermines applicable markets and qualifying risksPrioritizes and makes decisions for management of day-to-day work.
Plans completion of assignments to meet agreed upon timelines and service level agreements.
Consults with agents, internal and external partners about customer service activitiesRecommends opportunities for internal process design and operation.
Works with leaders and peers and other departments to share and gather information vital to complete workCommunicates with agencies and internal and external partners to complete assigned work.
Maintains and forms relationships by providing quality customer serviceBuilds positive relationships with peers and team.
Provides service to agencies by sharing and requesting information to support the businessEstablishes rapport with customers through day-to-day interactionsRoutes calls and higher level issues to appropriate individualsMay assist brokerage specialists with agency support activities.
May perform other responsibilities as assigned.
Reporting relationships: reports to supervisor or manager; individual contributor role.
Typical skills and experiences:
Education: undergraduate studies in business administration or related field of study; degree preferred.
License/certification/ designation: property and casualty license required within 90 days of hire.
Experience: one year of related insurance experience preferred; will consider undergraduate degree in lieu of experience.
Knowledge, abilities and skills: standard business policies, practices and proceduresGeneral understanding of basic analytical and financial techniques preferredGood verbal and written communication skills to interact with all levels of contactsAbility to recognize problems, determine appropriate action and implement solutionsAbility to prioritize own work/timeAbility to operate a personal computer and learn/use applicable softwareAbility to understand, perform and become proficient with automated and manual transactions.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and hr business partner.
Values: regularly and consistently demonstrates the nationwide values.
Job conditions:
Overtime eligibility: non-exempt (eligible)
Working conditions: normal office environmentOvertime as requiredExtended and/or non standard work hours as required.
Ada: the above statements cover what are generally believed to be principal and essential functions of this jobSpecific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/background check: due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.
