Job details
Salary $25,000 - $50,000 a year job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Help desk: 1 year (preferred)
Windows: 1 year (preferred)
Us work authorization (preferred)
Full job description
Must be local to louisville
The it support technician provides exceptional, high-quality, professional desktop, laptop and office application support to our clients, including executive-level customersThis includes the deployment and troubleshooting of all hardware, operating systems, mobile device support and software applications supported by our companyThis position exemplifies outstanding customer service skills when responding to customer problems received via our ticketing system, phone and emailThe position will be dedicated to a client location in louisvilleThis is a full-time position and is available immediately.
Position description (essential duties & responsibilities):
Performs troubleshooting of supported desktop/tablet operating systems and applications
Works independently with a sense of urgency and exceptional customer service skills
Provides technical assistance to other members of the team where necessary
Completes daily written updates on status of current tickets, open issues and projects
Performs computer deployments including hardware, software and peripheral configuration
Assists in accurate tracking of all assets supported by our company
Interacts with vendors to facilitate repairs of hardware, i.ePrinters, laptops and desktops
Ability to work effectively with others in a team environment
Ability to also work independently with minimal supervision and guidance
Documents system problems and resolution for future reference
Maintains confidentiality of company and client information
Must have reliable vehicle for transportation to and from client sites
Must be thorough and have good attention to detail
Performs other duties as assigned
Knowledge/skills/experience: minimum 5 years hands-on support experience with technologies including windows 7 through windows 10, outlook, word, excel, etcExperience should include basic active directory management, office 365, and basic to intermediate-level networking capabilitiesExcellent written and verbal communication skills, professional appearance, punctuality and a sense of urgencyMust be detail oriented, a team player and have the ability work on multiple projects, prioritize and meet deadlines.
Job type: full-time
Pay: $25,000.00 - $50,000.00 per year
Benefits:
Paid time off
Schedule:
8 hour shift
Monday to friday
Education:
High school or equivalent (preferred)
Experience:
Help desk: 1 year (preferred)
Windows: 1 year (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
