Job details
Job type full-time
Full job description
Nelnet is a student loan servicer that`s grown into a fiber internet pioneer, real estate investor, and software providerBut that`s just the beginningWith 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.
The perks of working at nelnet go beyond our benefits packageWhen you join the nelnet team, you`re part of a community invested in the success of each individualThat support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Respond to customer inquiries regarding general consumer loan issues & questionsResponsible for the research and administration that relate to these activities.
Job responsibilities:
1Ensure integrity of data and information.
2Respond to customer requests by accessing loan servicing and/or originations systems.
3Resolve issues and complete document transactions (school enrollment updates, deferment/forbearance processing, borrower payments, monetary transactions, claims processing).
4Update information on accounts in the loan servicing and/or originations systems.
5Utilize imaging systems.
6Perform other tasks related to resolving customer needs.
7Contact customers on accounts.
8Negotiate transactions in accordance with established laws, regulations, and policies.
9Prepare reports or filings.
10Monitor and maintain various documents.
11Research and correct issues in an appropriate time period as designated by department standards.
12Reconcile assigned accounts.
13Assist other departments in investigating problems as needed.
14Maintain performance data within the appropriate systems.
15Mentor/train other associates as needed.
16Commit to performance based organization (pbo) & easy to do business with (etdbw) philosophy.
17Contribute to continuous process improvement.
Education:
High school degree or equivalent required.
Experience:
1 - 2 years customer service experience and/or general work experience preferred.
Knowledge of loan servicing and/or originations systems preferred.
Competencies – skills/knowledge/abilities:
1Service excellence
2Oral communications
3Written communications
4Teamwork
5Accuracy/attention to detail
6Working with ms office
7Business math
8Problem solving
9Managing multiple priorities
Our benefits package includes medical, dental, vision, hsa and fsa, generous earned time off, 401k/student loan repayment, life insurance & ad&d insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness programClick here to learn more about our benefits: link .
Nelnet is an equal opportunity employer, complies with executive order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at nelnet may request such accommodations by contacting corporate recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .
Nelnet is a drug free and tobacco free workplace.
