Job details
Job type full-time
Full job description
About netapp
We’re forward-thinking technology people with heartWe make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyesOf course, we can’t do it aloneWe know when to ask for help, collaborate with others, and partner with smart peopleWe embrace diversity and openness because it’s in our dnaWe push limits and reward great ideasWhat is your great idea?
Job summary
Note: this is a full-time role, working remote at your home office even post-covidThe support hours are 8am - 5pm pacific time.
Job summary
As a cloud support engineer on our virtual desktop managed service (vdms) team, you will provide technical support and implementation services to customers and partnersVirtual desktop service deploys and manages virtual desktops into azure, google cloud platform, and amazon web services using either windows virtual desktop (wvd) or remote desktop services (rds)In this role you will assist in management, migrations, and deployments vdms, typically using shared remote access to the customer`s environmentVirtual desktops integrate with both public cloud services and traditional windows and active directory components - both of which impact the choices made during deployment and subsequent management of the environment.
Job requirements
Knowledge of windows and active directory components, including active directory users, groups, permissions, organizational units (ous) and group policy objects (gpo)
Experience creating, configuring, and managing public cloud components including virtual networks, virtual machines, network security rules, security contexts, and cloud servicesVendor sponsored certifications for specific cloud skills, such as az-103/az-104, az-300/az-303, az-301/az-304, will be considered.
Deeper knowledge of azure services and components, particularly windows virtual desktop, enterprise applications and service principals, azure active directory, ad connect, and log analytics are a plus.
Experience troubleshooting problems with complex implementations, including log review, service validation, and defect documentation
Experience implementation and supporting cloud-based storage products, specifically azure netapp files, cloud volumes on-tap, and cloud volume services
Ability to write and update powershell scripts
Ability to use scripts or programming languages to call apis to retrieve data or execute tasks
Strong verbal and written communications skills are essential and are utilized in communicating with customers, partners, and internal team membersMost interactions are conducted via web meeting/ screen share, so candidate must be able to guide the execution of steps remotely.
Ability to work collaboratively with other engineers and managers in a team environment to share best practices, meet aggressive goals, and meet high quality standards.
Ability to work well with customers` technical representatives under a variety of circumstances to best understand and meet customer expectations.
Possess the ability to work at the direction of pm`s, as well as often self-manage engagements to ensure customer engagements
Education
Typically requires a technical bachelor`s degree with 3 years or more of related experience on above mentioned areasAzure certifications are a big plus.
Why netapp?
In a world full of generalists, netapp is a specialistNo one knows how to elevate the world’s biggest clouds like netappWe are data-driven and empowered to innovateTrust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balanceOur volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizationsWe provide comprehensive medical, dental, wellness, and vision plans for you and your familyWe offer educational assistance, legal services, and access to discountsWe also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
