About netapp
We’re forward-thinking technology people with heartWe make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyesOf course, we can’t do it aloneWe know when to ask for help, collaborate with others, and partner with smart peopleWe embrace diversity and openness because it’s in our dnaWe push limits and reward great ideasWhat is your great idea?
Job summary
Support account manager: plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clientsEnsures quality service and operational performance within the parameters of program and delivery standardsDevelops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costsActs as single point of client contact to coordinate resolution of service incidents and escalation of technical issuesCollaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Additional information:
This opportunity requires us citizenship.
Position can be located in research triangle park (rtp) nc, wichita ks, or remote in other areas in the east and central time zones.
This is a customer-centric position within our support organization and is not a sales role.
Job requirements
Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
In-depth technical knowledge in storage and/or virtualization technology or the ability to quickly acquire this knowledgeSufficient technical skills to obtain ncda certification.
Strong aptitude for learning new technologies and processes and an understanding of Apply Now these in a customer facing environment
Understand ars risks and sp parameters and able to articulate meaning to customer
Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver sam service review meetings
Able to independently drive escalations, involving higher level support management at netapp, ease of interaction with eps
Able to work as buddy for new hires, coach on standard job tasks
Able to participate and contribute in cross-functional teams and subject matter expert teams
Able to participate/contribute to initiatives and training to develop an areas of specialization
Have an understanding of storage market developments and storage service gaps
Ability to integrate diverse perspectives in critical situations to aid issue resolution
Education
Typically requires a minimum of 5-8 years of related experience with a bachelor’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional work experience.
Us citizenship required for this opportunity
Did you know…
Statistics show women apply to jobs only when they’re 100% qualifiedBut no one is 100% qualifiedWe encourage you to shift the trend and apply anyway! we look forward to hearing from you.
Why netapp?
In a world full of generalists, netapp is a specialistNo one knows how to elevate the world’s biggest clouds like netappWe are data-driven and empowered to innovateTrust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balanceOur volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizationsWe provide comprehensive medical, dental, wellness, and vision plans for you and your familyWe offer educational assistance, legal services, and access to discountsWe also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
