Job details
Job type full-time
Full job description
Location: remote
Your opportunity
As a senior ux researcher in new relic`s growth website strategy team, you will work with a cross-functional team of engineers, designers, strategists, product owners, creatives and other stakeholders across the company to drive user research and strategy for our marketing websites.
At new relic, you will design, coordinate, execute, and share high-impact user research that will enable our teams to build a best-in-class website experienceThe ideal candidate is intensely curious, empathetic, well-versed in industry standards and practices, and has deep experience in uncovering the strategic insights needed to grow our online business.
What you`ll do
Identify and prioritize high-impact ux research opportunities using your deep understanding of product design, technical requirements, and business objectives
Scope research projects and develop clear, detailed research plans and proposals that outline the research goals, hypotheses, participant characteristics and methods
Conduct primary research using methods such as user interviews, usability testing, card sorting, customer journey workshops, etcWith both prospects and existing customers
Communicate research insights to cross-functional teams and executives
Design wireframes, personas, diagrams, or other artifacts to help guide website production and development
Your qualifications
Must-have:
6+ years of experience in user experience research and/or design
Experience analyzing both qualitative and quantitative data
Deep knowledge of ux research methods and tools, and how to integrate findings into product requirements and designs
Experience working and collaborating cross-functionally, with the ability to lead workshops with senior leadership
Excellent written and verbal communication and presentation skills
Nice to have:
Strong understanding of web accessibility guidelines (wcag 2.1 aa)
Bachelor`s or master’s degree in ux related field
Please note, visa sponsorship is not available for this position.
We`re looking for bold and passionate people to be a part of our mission to create more perfect softwareWe`d love to have you apply, even if you don`t feel you meet every single requirementWhat`s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all relics to achieve professional, and business success through a workforce model called flex firstThe flex first model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about flex first and new relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the covid-19 pandemic.
About us
New relic (nyse: newr) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environmentsSo they can find and fix problems faster, and deliver delightful experiences for their customersThat`s why the world’s best engineering teams rely on new relic to visualize, analyze, and troubleshoot their softwareIt’s the simplest, most powerful cloud-based observability platform, built to create more perfect softwareAll from one place.
Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘relic’ can bring their whole self to work and feel supported and empowered to thriveWe’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning cultureFor more information, visit newrelic.com.
Our hiring process
New relic takes seriously our stewardship of the data of our thousands of customers worldwideIn compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the san francisco fair chance ordinanceHttps://sfgov.org/olse/sites/default/files/fco%20poster2020.pdf
Headhunters and recruitment agencies may not submit resumes/cvs through this website or directly to managersNew relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with new relic.
New relic is an equal opportunity employerWe eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Interested in the details of our privacy policy? read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy
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