Job details
Job type full-time
Full job description
Title: project manager iii, hybrid implementations department: pmo reports to: director of project management flsa status: exempt position description: next level solutions (nls) is a systems integration partner with duck creek technologies (dct)Dct solutions provide insurance carriers with web-enabled rating, underwriting and other policy-related servicesNls works directly with insurance carriers who have purchased dct software to implement the software in the carriers’ environmentProject and program managers are responsible for working with nls customers and third-party vendors to create and manage project plans for the delivery of software, customization, training, production support and other related services for nls customersProject managers must communicate and work closely with other nls team members, the customer, and other vendorsThe project manager iii, hybrid implementations, is expected to independently lead medium to large projects with minimal assistance from the director of project managementThe hybrid implementation team is a fast paced, heavily utilized team created to provide exceptional client valueEssential duties:
Must be able to effectively lead, mentor and coach project teams of 15 or more resources
Oversee and lead project planning efforts to determine requirements and specifications, project scope, staffing needs, scheduling, risks and issues, and contingency plans
Organize, coordinate and lead onsite, customer facing meetings with the assistance of the project team
Manage day-to-day details of the project including project tasks, daily stand ups, daily communications with project team, task tracking, scope and schedule mitigation, risk management, roadblocks, etc.
Create and regularly monitor project schedule, scope, budget, risks/issues and action items, implementing corrective action to stay on schedule and within budget
Facilitate daily stand-up meetings, documenting team updates, blockers and action items and send out post meeting
Create and facilitate other project meetings focused on status reporting, problem resolution, feedback, fostering open communication within the team on project planning and execution
Lead the issue resolution process and help drive issues to completion
Create and report schedule, budget, and delivery details to project stakeholders
Maintain and distribute project management deliverables including status reports, meeting minutes, issue logs and any other documentation as directly related to the management and administration of the project
Facilitate weekly project status meetings with project leads and stakeholders, creating weekly ppt status report, documenting meeting notes and action items and sending notes to participants post meeting
Prepare and help facilitate regular stakeholder meetings with nls leadership and customer stakeholders
Participate and prepare for regular meetings with duck creek partner program communicating project status, risks and reference status
Proactively drive creative approaches to problem solving and timely delivery supporting business needs
Coordinate, facilitate and document sprint/milestone/project reviews implementing best practices going forward
Facilitate 360 feedback process regarding project resource evaluation for annual reviews
Facilitate project closure process including decommissioning of vms and other hardware, deletion of project email distribution and other lists and all other activities as describe in the project closure documentation
Coach and mentor pm i and pm ii level resources as needed
Assist in pm interview process with the ability to lead one on one interviews independently if needed
Assist in the training and on-boarding of new project managers
Technical skills:
Advanced experience using microsoft office 365 is required
Advanced knowledge of various project management software’s (jira, ado, ms project etc.) as it relates to managing technical projects
Must be able to effectively operate a computer, conference audio and video equipment, smart boards, and other collaboration tools
Interpersonal skills:
Excellent written and verbal communication skills with the ability to collaborate and communicate well internally and client facing
Proven attention to detail and organization on all project documentation, correspondence and communication at the project level
Proven ability to lead a 20+ member team while providing mentoring/coaching to members of project team to get tasks completed on time and assisting as needed with roadblocks at the project level
Highest degree of honesty and integrity
Practices servant leadership
Results and action-oriented, with a proactive attitude
Practices continuous improvement
Interacts professionally, appropriately, and courteously with customers, other outside parties, and co-workers
Excellent communication and customer service skills
Strong presentation skills with emphasis on organization and attention to detail required
Ability to keep up with demand of a fast-paced environment that lends to maintaining designated sprint schedule
Education and experience:
A minimum b.sOr b.aRequired, preferably in business, computer information services, insurance and risk management or related field
Certification in at least two project management related areas with csm and advanced scrum master or acp preferred
Master’s in project management or related field preferred
5-10 years of experience in project management with 1-5 years managing technical or insurance related projects with 15+ team members
Proven experience in leading agile projects required
Subject matter expert in agile methodology and terminology; scrum methodology preferred
Proven experience in creating and maintaining project schedules of medium complexity in microsoft project or similar format
Experience in managing large budgets of $1m-$5m
Experience in managing project schedules of 12–18-month duration
Proven experience in managing and controlling project scope on a medium sized project with direct experience managing the change control process
Proven ability to lead onsite, multiple day customer facing meetings
Additional requirements:
This position is full time and primarily works monday through friday 8 am-5 pm cst, the ability to work outside of primary hours is required as needed
This position can be remote, or in one of our office locations in springfield, mo, columbia, sc or san juan, puerto rico
Must be able to sit and operate a computer for extended periods of time
Ability to travel as needed
