Job details
Job type full-time
Full job description
The neurology clinical applications specialist (ncas) is responsible for providing professional clinical applications training and customer supportInterfacing with but not limited to nk sales, clinical specialist, marketing, service, support, it, project managers, and implementation coordinators to effectively implement nihon kohden systems into customer sitesThis may include pre- and post-sales supportManaging time wisely and efficiently and to accomplish assignments in established timeframesThe ncas presents a professional image with above-average customer service skillsProvide after-hour support calls on a 6-week rotation.
Essential functions and main duties
Customer pre-on-site preparations
On-site responsibilities such as, vendor credentialing kiosk, training, service report documentation, and ensuring customers are comfortable with the system
Assembling of our medical devices
Conducting follow up calls
Assigned and support vip accounts
Maintaining educational competency
Using remote desktop software is required to train and troubleshoot applications
Must complete all company training documents
Remain clinically knowledgeable and competent for maintaining licensure
Complete ongoing application training and competency testing
Adhere to all company policies, procedures, and business ethics codes.
Duties may be modified or assigned at any time based on business need.
Qualifications
Education / certification / experience required:
Associate degree in science or related discipline; relevant education and experience accepted in lieu of degree
Must be board registered in one of the following disciplinaries and highly desirable to be registered in two or more of the following: eeg, psg, ep, cnim, cltm, cap, ncv
3+ years of experience as a technologist
Must be able to perform one or more of the following procedures: electroencephalography (eeg), polysomnography, evoked potentials, nerve conductions, iom
Epilepsy monitoring experience preferred
Working knowledge of windows pc’s and proficiency in microsoft suite
Competencies required:
Able to read, analyze and interpret equipment manuals, general business periodicals or professional journals
Able to write reports and business correspondence; the ability to effectively present information in one-on-one and group situations to customers and other employees of the organization
Able to effectively use technology to present information to customers
Able to work effectively both independently and in a collaborative team environment
Working conditions
Schedule: the regular hours for this full-time position are dependent on the customers schedule and the scope of the projectThe work week is monday–friday, unless otherwise stated by the department managerHoliday, weekend, and evening work hours may be required.
Physical: requires some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, and carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication in englishMore specific details may be provided as needed or requested.
Travel: approximately 90%
Access to customer sites: it is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialingAs part of this process, it is typically required to provide proof of vaccinations (including for covid-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sitesTypical vendor credentialing expenses will be paid/reimbursed by the company.
Nihon kohden america’s official eeo policy statement followsIn keeping with this policy, nihon kohden america will continue to recruit, hire, train, and promote into all job levels the most qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteranSimilarly, nihon kohden america will continue to administer all other personnel matters (such as compensation, benefits, transfers, layoffs, company-sponsored training, education, tuition assistance, and social and recreational programs) in accordance with company policyNihon kohden america bases employment decisions on objective standards as much as possible in the furtherance of equal employment opportunity.
Job type: full-time
Work location: multiple locations
