Job details
Salary $20 - $22 an hour job type full-time
Full job description
Student succes coach
Online education is no longer a novel or niche ideaIt is the fastest-growing segment in higher education, accounting for 20% of all enrollees and 35% of graduate-level certificates and degreesIt`s also getting increasingly competitive, as more and better programs are launched each semesterUniversities need to go online quickly, economically, and elegantly, creating programs that students can`t wait to tell their friends about and that their professors want to teach.
Noodle helps universities bring programs online with flexibility, transparency, alignment, efficiency, and joyThat`s why more top universities chose us last year than all other online program managers combinedWe are a passionate team of technologists, educators, and random expertsWe know that online learning has the potential to transform higher education, so if you’re interested in being a part of that journey, keep reading!
We are hiring student support coaches (sscs) to help us ensure the online graduate students at our partner institutions have a student experience that exceeds their expectationsAs the student’s go-to staff member, sscs work with students in a specific campus program to proactively create 1:1 relationships and foster an immediate sense of belonging, helping students feel as though they matter to the university communitySscs function as an extension of the university program`s support team, providing support to students that feel seamlessAs students have questions or needs, the coach ushers the student through the problem-solving process ensuring the experience is barrier-free.
This position is 100% remote and pays 20-22$/hourWe are hiring 3 to 4 coaches for both part-time and full-time.
As a student success coach you will:
Collaborate with students to identify barriers, determine solutions, and leverage resources by encouraging students to take an active role in their learning.
Hold meetings with students on a cadence that is designed to foster support into and through their academic program
Monitor student academic progress to identify any factors that could indicate potential at-risk students
Facilitate new student orientation sessions
Foster activities with and between students to foster engagement (the more innovative, the better!)
Document interactions with students to foster transparency for campus partners
Respond to urgent student questions within 24 hours, other questions within 48 hours and seek to resolve questions within 48 hours
Become the expert of the campus you’re at so that you’re able to answer any question that is thrown your way (or know where to go to get the answer)
Work closely with enrollment advisors to ensure a seamless transition for students between enrollment and student support
Represent the student support team to campus partners, noodle regional teams, etc.
Perform other related duties as assigned to ensure efficient and effective functioning of the student support team.
Support and adapt to a diverse body of learners.
Sscs typically travel to their respective campus once per year.
You have:
A master’s degree in student affairs, higher education, social work, counseling, or related field
A strong understanding of how university services function; ideally generated from 1-3 years of working at a university
A solid sense of the uniqueness of the experience online graduate students and how to support these students
Amazing communication and relational skills
Ability to work independently, follow processes, and make have good judgment with prioritization
You gotta be pretty tech savvy - we’re an ed tech company and we’re supporting students pursuing their degree online
The ability to work productively in a remote work environment
Knowledge of ferpa, professional boundaries, and can adapt professionalism to meet the needs of varied stakeholders
A flexible monday through friday schedule and have some available time during university office hours; be willing to work evening and weekend hours, and to adjust their schedule as needed to best meet student needs and availability
Noodle benefits
Work from the comfort of your home office!
Great compensation package!
401k + match, and equity opportunities (for full time employees)
Tools you need on us! mac is our computer of choice
Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
12 weeks paid parental leave
Pre-tax commuter benefits
3 weeks paid vacation + 10 paid holidays + paid sick leave
Monthly gym reimbursement and membership to premium medical services like one medical and eden health
Monthly cell phone reimbursement
Annual education stipend for lifelong learning
Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company
Noodle is committed to creating a welcoming and inclusive workplace for everyoneWe value and celebrate our differences because those differences are what make our team shineWe hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger as a wholeWe are proud to be an equal opportunity workplace.
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