Job details
Job type full-time number of hires for this role on-going need to fill this role
Qualifications
High school or equivalent (required)
Sales: 1 year (required)
German (required)
Full job description
Duties and responsibilities:
Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain norwegian cruise line products and make travel recommendations.
Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
Builds and maintains effective relationships with new and existing consumersMaintains consumer prospect lists/contact database in order to identify client travel trends; proactively and consistently seeks opportunities to promote and sell norwegian cruise line products based on client travel history.
Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
Participates in department approved mass e-mail campaigns targeting specific guests` profiles.
Perform other job related functions as assigned.
Education: high school diploma or equivalent; bachelor`s degree in marketing, business administration or related field preferred.
Experience: minimum one year of sales experience; 2 years sales experience preferredCruise sales a plus.
Knowledge and skills: must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internallyMust maintain strong working knowledge of norwegian cruise line`s products, including the current fleet and ship itinerariesMust be able to multi-task and work in a high energy sales environment that is goal/quota drivenAdherence to strictly enforced dress code required.
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
Monday to friday
Weekend availability
Supplemental pay:
Bonus pay
Commission pay
Application question(s):
Do you reside in the broward, fl area?
Have you ever worked for norwegian cruise line, oceania cruises, or regent seven seas cruises?
Please note: this position is only remote if you reside outside of the south florida area
The hours for this position are 6am-3pm estDoes this schedule work for you?
Education:
High school or equivalent (required)
Experience:
Sales: 1 year (required)
Language:
German (required)
Work location:
One location
Work remotely:
Yes
Work location: multiple locations
