Job details
Salary from $43,000 a year
Full job description
Location: northfield, vt category: administrative /manager /professional posted on: thu jul 22 2021 job description:
The enrollment operations analyst is responsible for supporting and enhancing enrollment operations by modeling and encouraging efficient and effective use of university tools and systems, primarily, but not limited to, salesforce crm, onbase document imaging, banner sis/erp, moodle lms, and argosThe analyst performs analysis and develops, documents, and trains on system-based solutions for end usersThe analyst serves as liaison and problem-solver for enrollment operations between data entry staff, admissions staff, salesforce administrators, moodle lms administrator, and our third-party opm.
Full covid vaccination is required for all on-campus employment.
Salary: minimum $43,000 or higher, depending on experience
Essential functions
Support cgcs operations through data entry, bulk data manipulation, and completion of reccurring tasks across multiple systems.
Design, test, and implement enrollment management processes to improve operational efficiency.
Provide testing support for new software implementations and upgradesMaintain comprehensive understanding of internal admissions and opm policies and practices pertaining to application deadlines, transcript collection and document management.
Train cgcs staff in the use of available systems and software.
Create and maintain current and relevant process documentation.
Identify data-integrity issues and work to resolve existing and prevent future occurrences.
Report and resolve system issues, in collaboration with system administrators
Review and recommend policy/process changes in order to provide `best practices` (through research, listserves and networking with peers both internally and externally to norwich) within cgcs according to system capabilities.
Communicate professionally and effectively with diverse stakeholders.
Job requirements:
Minimum associate`s degree; bachelor`s preferred;
Minimum of two years of experience working in enterprise databases; salesforce and banner experience highly desired.
Experience in creating documentation, process mapping, and/or project management helpful.
Core competencies
Strong analytical skills, outstanding organizational skills, superb attention to detail, and a strong sense of the importance of data integrity are a must.
Must be able to maintain confidentiality.
Must be highly motivated to learn.
Ability to work well both in teams and independently, to perform effectively under pressure, and to meet competing deadlines.
Must demonstrate a high aptitude for problem solving and systems thinking.
Outstanding verbal and written communication skills.
Ability to work in fast-paced, high-volume, team-oriented environment.
Ability to prioritize, multi-task, and meet deadlines.
Knowledge of ms office; advanced excel and database experience.
Ability to communicate with co-workers and business contacts in a courteous and professional manner; exhibit grace under pressure.
Ability to relate effectively with all members of a diverse academic community.
Environmental conditions/physical demands
Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes at least eighty percent (80%) of the time.
Frequent computer-use at workstation.
Frequently work at a fast pace with unscheduled interruptions.
Attendance and punctuality.
Mobility within the officeAbility to walk, sit, stand and climb stairsAbility to use hands and fingers, to handle office equipment, records and filesOccasionally required to reach with arms and hands, and to stoop, kneel or crouchVision abilities required by this job include the ability to read and discern written errors on paper and electronic documentsAbility to talk and hearAbility to lift up to 15 pounds.
Approved for remote work pending supervisor approval.
Additional information:
Norwich university is an equal opportunity employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staffReasonable accommodations will be made for the known disability of an otherwise qualified applicantPlease contact the office of human resources at nuhr@norwich.edu for assistance.
All candidates must be a us citizen/permanent resident legally eligible to work in the us without sponsorshipA post offer, pre-employment background check will be required of the successful candidate.
