Job details
Job type full-time
Full job description
Citizenship requirement: yes
Background check required
Location: this position is remote but requires some onsite work in austin, tx.
We are looking for a tier 2 – service desk assigned to the southern region with, but is not limited to, an associates degree in computer science or technical field and 4 years’ experience in a help desk, system admin or desk top support roleExperience providing technical assistance and troubleshooting application issuesMust have experience resetting passwords, user accounts, and as needed account creations using active directoryMust be familiar with exchange and windows operating environmentsAlso, should have experience troubleshooting issues with applications, user endpoints (workstations or mobile devices), and hardwareMust have experience providing telephone, email, and in person support to multiple users experiencing issues.
Also experience providing support to datacenter appliances as the remote hands-on administrator at the direction of tier 3 support staffMust be available to support outages and installations during non-standard business hours when necessary.
Job responsibilities:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Personnel requirements:
An associate`s degree in computer science or related field.
A strong working knowledge of computer systems, hardware, and software.
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
An openness to learning new technologies.
