Job details
Job type full-time
Full job description
Numerator is a data and tech company bringing speed and scale to market researchHeadquartered in chicago, il, numerator has more than 2,000 employees worldwideThe company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to changeThe majority of fortune 100 companies are numerator clients.
Here at numerator, we`ve made all corporate roles have maximum flexibility between office and remote work, except for rare situations when the role requires coming into an office regularlyIn those situations, the recruiter of that role will clarify at the beginning of the process if that is the caseIn fully remote situations, the company will provide technical equipment necessary to be successful in the roleIn addition to maximum flexibility of return-to-office, the company also provides generous pto, internally quiet focus time, and other recharge efforts to give time back to employees.
Job description
Working under direct supervision of the senior manager, customer operations, the customer operations analyst handles the administrative tasks for the customer operations team associated with database management in our various systems (openair, gainsight, salesforce, netsuite, etc), as well as providing critical support for the processes and workflows that enable the customer teamThis individual will work closely with the other system administrators and enablement managers on the operations team, as well as the customer leadership team to make sure goals are being met across the organization.
Managing queue of newly created projects and confirming accurate project details
Revenue recognition audits
Regular project audits for necessary details to recognize revenue
Instant survey reconciliation
Maintaining documentation around survey credit bundle reconciliation and providing stakeholders with regular status updates
Creating user profiles in oa
Maintaining accurate account assignments in sfdc and oa
Monthly nps and custom project nps administration and reporting
Stay on top of regular decommissions
Retainer and percent complete review/reporting
Customer team scorecard regular updating
Field gainsight and openair support inquiries (utilize support tool)
Documentation around key processes
Skills & requirements
If this sounds like something you would like to be part of, we`d love for you to apply! don`t worry if you think that you don`t meet all the qualifications hereThe tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience.
We are an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.
While this position can be remote, numerator is only able to hire in many, but not all, states and provincesIn certain cases, if you are not located in a specific area where numerator is able to hire, you may not be eligible for employment.
