M ake a difference at ochin
Ochin is a rapidly growing national nonprofit health it organization with two decades of experience transforming health care delivery to drive health equityWe are hiring for a number of new positions to meet increasing demandWhen you choose to join ochin, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
Ochin provides leading-edge technology, data analytics, research, and support services to more than 500 community health care sites, reaching nearly 6 million patients nationallyWe believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potentialOur work addresses differences in health that are systemic, avoidable, and unjustWe partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At ochin, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in oregon in 2000, ochin employs a growing virtual workforce of more than 500 diverse professionals, working remotely across 40+ statesWe offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancementWe are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardshipOchin is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position overview
The population health engagement specialist brings value to the population health team by driving member usage and engagement with quality reporting and healthy planet tools across all ochin organizationsThis position is responsible for working directly with account managers, members, and customers to assist with effective usage, engagement with, and design of healthy planet and quality reporting tools and programsThis position also assists with training and being a conduit to solicit and provide input back to management on usage of these tools, while promoting a culture of improvement and learning via all interactions with ochin’s members and customers.
Essential duties
Manage and drive engagement strategies to increase member usage of healthy planet tools
Manage and increase member involvement in quality reporting tools for promoting interoperability (mu, mips and uds)
Manage and communicate with ochin members, customers, and partners regarding population health and quality reporting program activities in a clear and customer-centric manner
Provide one-on-one support for ochin members and customers requiring assistance in population health related areas
Engage account managers and mct analysts in member outreach calls and communications as they relate to population health
Manage, create, and continuously update program communication documents for both internal and external customers
Facilitate member engagement forums and workgroups • provide insight, improvement ideas, and critical thinking to population health and analytics team
Research, identify, and implement best practices and improvement ideas in support of population health programs and goals
Perform outreach and build relationships with ochin members and customers in support of the population health deliverables
Support and provide program guidance to director, data initiatives and analytics
Act as a primary point of communication for questions and inquiries about the program, internally and externally
Actively seek opportunities for the program to bring increased value to ochin members, customers, partners, and staff
Cultivate, build, and maintain relationships with internal and external program stakeholders
Qualifications
Minimum of three (3) years of experience in similar or relevant role
Four (4) year degree in healthcare administration, business administration, public administration, program or project management, it, health informatics, or a related field or other professional experience that meets the technical requirements of the position
Experience facilitating and coordinating meetings with various diverse functional groups and stakeholders in person and online (web-based, or video conferencing)
Experience defining appropriate metrics necessary to determine if a change is an improvement and using data analytics to measure progress and project success
Experience using epic electronic health record platform as an end-user, trainer, or change control agent (epic proficiency or certification in any epic module, especially healthy planet a plus)
Familiarity with improvement and evaluation methodologies and tools such as the model for improvement and/or lean
Ability to read and understand run charts and control charts
Technical aptitude to fully understand and obtain the knowledge required in order to effectively collaborate with ochin’s members and customers
Demonstrated experience with program or project management or equivalent experience
Proven success in internal and external relationship management with all levels of expertise from administrative to executive
Technical aptitude to fully understand and obtain the knowledge required in order to effectively collaborate with members
Strong training and/or presentation skills • excellent interpersonal, intercultural, and customer service skills
Work location and travel requirements
This position is 100% remoteWork from home requirements are:
Ability to work independently and efficiently from a home office environment
High speed internet service
It is a requirement that employees work in a distraction free workplace
Travel may be required based on business requirements for ochin.
We offer a comprehensive range of benefitsSee our website for details: https://ochin.org/employment-openings
Equal opportunity statement
Ochin is proud to be an equal opportunity employerWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an equal opportunity and affirmative action employer, ochin, incDoes not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristicsAll aspects of employment are based on merit, performance, and business needs.
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