Make a difference at ochin
Ochin is a rapidly growing national nonprofit health it organization with two decades of experience transforming health care delivery to drive health equityWe are hiring for a number of new positions to meet increasing demandWhen you choose to join ochin, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
Ochin provides leading-edge technology, data analytics, research, and support services to more than 500 community health care sites, reaching nearly 6 million patients nationallyWe believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potentialOur work addresses differences in health that are systemic, avoidable, and unjustWe partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At ochin, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in oregon in 2000, ochin employs a growing virtual workforce of more than 500 diverse professionals, working remotely across 40+ statesWe offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancementWe are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardshipOchin is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position overview
The product engineer supports the mission of ochin by developing, maintaining, and troubleshooting systems related to a variety of external products that integrate with ochin’s ehrs or other systemsThe product owner also provides technical assistance and mentoring to other team members and ochin members and part of the escalation process for product related issues/jiras.
Essential duties
Act as a subject matter expert (sme) for assigned product(s)This includes, but isn’t limited to:
Serving as a technical lead for the product team
Mentoring and coaching analysts and other team members to assist in their skill development and growth of product knowledge.
Guiding product analysts with technical expertise including build/configurations, troubleshooting, and resolution of issues and escalations
Providing technical support and knowledge of product(s) and integration(s) to implementation teams, members, and others
Planning for future enhancements with product roadmap
Using metrics to monitor and measure success of the product(s)
Escalating vendor issues, as needed
Understand the business need for the assigned product(s) and having the capability to judge its successThis includes, but isn’t limited to:
Identifying key performance metrics for product success
Determining if the technology is working and speaking to whether problems are under the vendor’s, member’s, or ochin ‘s control
Determining if the product is meeting the business expectations set by the member and ochin
Determining if the product is being used optimally and if members are following recommended workflows
Review new functionality from vendor(s), including product upgrades and enhancements, and providing recommendations to ochin leadership.
Update related collateral guidebooks and training processes in conjunction with the implementation and training teams and ensuring business development has current information.
Provide elbow support, as needed, to members and ochin staff during go-lives and mock clinics.
Other duties as assigned.
Qualifications
Minimum of 4 years of experience in similar or relevant role.
1 epic certification/proficiency is preferred.
Credit card integration experience is preferred.
Experience in building integration between external systems/applications with epic.
Experience with credit card integration, and e-consult products preferred.
Work history in healthcare it is preferred.
Bachelor’s degree (healthcare informatics or computer science preferred) or a combination of college education and 5-7 years of relevant experience.
Work location and travel requirements
This position is 100% remoteWork from home requirements are:
Ability to work independently and efficiently from a home office environment
High speed internet service
It is a requirement that employees work in a distraction free workplace
Travel may be required based on business requirements for ochin
We offer a comprehensive range of benefitsSee our website for details: https://ochin.org/employment-openings
Equal opportunity statement
Ochin is proud to be an equal opportunity employerWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an equal opportunity and affirmative action employer, ochin, incDoes not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristicsAll aspects of employment are based on merit, performance, and business needs.
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