Job details
Job type full-time
Full job description
This position will be fully-remote (work from home).
Opc pest services is one of the largest 100 pest management firms in the country! our mission is to help protect our customer’s health and property by providing valuable, high quality solutions delivered by passionate professionalsWe have built our reputation on our company’s belief of putting the customer experience first and the customer care sales and support is key to delivering on this purpose.
Be a part of the team!
The customer care sales and support representative handles general inquiries from customers and potential customers regarding our servicesResponsible for generating sales leads on incoming inquiry calls in a fast-paced call center environmentSets up services by using a scheduling system to route calls to the appropriate technicians.
The successful customer care sales and support representative will .
Answer 60-80 inbound calls from potential customers or existing customers.
Takes ownership of customer concerns and resolve customer issues on one call resolution.
Answer questions and close sales leads generated from calls, emails or chats
Resolve inquiries from existing customers regarding their service, billing, scheduling, etc
Schedule pest control services by determining area of service, technician availability, etc
Track call-related information on tracking logs for auditing and reporting purposes
Accurately note customer accounts with items discussed and actions taken
Must be able to accurately and effectively communicate with other departmental staff members and technicians and customers both verbally and in writing
Transfer calls to other departments as necessary
Other duties as assigned
We offer…
Competitive pay with a commission-based earnings potential
Comprehensive benefits package including medical, dental, vision & life insurance
401(k) plan with company match, employee stock purchase plan
A generous paid time off plan and paid holidays
Employee discounts, tuition reimbursement, dependent scholarship awards
W hy opc services?
Opc pest services is a growing family operated business and a qualitypro certified company
Work with the premier pest management company based in kentucky who is routinely published as one of the largest 100 pest management firms in the u.sAccording to pct magazine
We are a part of a growing pest management industry – and are in a recession resistant line of business
Opc pest services is financially stable and a growing subsidiary of rollins, inc., (nyse: rol), headquartered in atlanta, ga.
Join our high quality pest service team!
Requirements:
We require ability to pass a drug screen and background checkCandidates must obtain the pesticide license through the kentucky department of agriculture within the first 90 days of employment (company paid).
Additional context: competitive earnings, career, sales, commission, call center representative, sales representative, sales professional, residential sales, cold calling, territory sales, military, service, warehouse, retail, restaurant, hotel, hospitality
Experience
Preferred
Less than 1 year(s): experience in a call center or commissioned sales preferred but not required
Education
Required
High school/ged or better
Skills
Required
Multitasking
Communication
Influencing others
Microsoft office
Customer service
Critical thinking
Behaviors
Required
Dedicated: devoted to a task or purpose with loyalty or integrity
Team player: works well as a member of a group
Detail oriented: capable of carrying out a given task with all details necessary to get the task done well
Preferred
Enthusiastic: shows intense and eager enjoyment and interest
Loyal: shows firm and constant support to a cause
Motivations
Required
Job security: inspired to perform well by the knowledge that your job is safe
Self-starter: inspired to perform without outside help
Preferred
Goal completion: inspired to perform well by the completion of tasks
Work-life balance: inspired to perform well by having ample time to pursue work and interests outside of work
Equal opportunity employer/protected veterans/individuals with disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicantHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor���s legal duty to furnish information41 cfr 60-1.35(c)
