Job details
Job type full-time
Full job description
Senior sales operations specialist (full-time | remote)
Reporting to our sales operations manager, your primary responsibility will ensure all sales operations support runs smoothly, anticipating needs and being proactive with solutionsYou will partner with the sales team to build relationships with existing and new customers, assist with account management on a day-to-day basis, promoting the benefits of our products and services, and identify additional sales opportunities through your relationship and understanding of their business.
Thinking ahead, seeing beyond and building together
We work alongside organizations to help accelerate their progress toward a digital futureWith more than two decades of success behind us, we have the experience to help companies do what they do best, even betterThen we roll up our sleeves to accelerate their growth through technology and innovationOst has offices in michigan and minnesota with teammates sitting across the nationOur customers include organizations ranging from startups to global fortune 500 companiesWith an employee-first culture driving our success for 25 years, ost has been recognized for excellence, including in incMagazine’s 5,000’s fastest growing private companies, in crn’s tech elite 250 and as a national best and brightest company to work for.
What you’ll accomplish:
Establish influential partnerships with key vendors, customers, and internal teams.
Assist account executives with the on-going management of key accounts which include attending meetings/calls they have with their customer
Responsible for timely and accurate support within our established turnaround time guidelines which include, but not limited to preparation and updates of product and software quotes and statement of work
Develop strong professional working relationships with customers, partners, and colleagues
Understand the customer’s key drivers from both business and it perspectives, and develop relevant solutions to meet customer needs
Process deals for special pricing with key partners (hp, cisco, emc, dell) and insuring timely turnaround approvals
Respond to internal and external inquiries regarding product and software quotes within our established turnaround time guidelines
Develop expertise in all oem products, software and all the different oem special pricing guidelines
Validate cost and configuration on quotes from distribution
Updates job knowledge by studying new product descriptions; participating in educational opportunities
Builds strong acumen of osts business including services, customers and overall goals and strategies in order to provide guidance and insights
Setting up regular cadences with your dedicated account executive to review all of their opportunities to ensure that the information is up to date and accurate in crm.
Assist your dedicated account executive with all netsuite/crm processes (i.eOpportunities and sales orders)
Create ad hoc reports as needed by business
Leverage your knowledge and understanding of how we support our sales team and delivery teams in order to provide support and escalation
Identify and implement best practices and support the continuous improvement of processes and quality standards for product and delivery services
Empowered to pull together the right people/teams across the organization to keep the presales cycle moving for our sales team
W hat you’ll bring:
Highly motivated, results-oriented professional with at least 5 years’ experience in a technical inside sales, account management, oem, or sales operations role
Strong knowledge of it oem (hp, emc, cisco, dell) portfolio of products or capacity to learn and utilize product resources to meet job requirementsExperience with cisco products strongly preferred
Familiarity with service agreements, statement of works, and request for proposals a plus but not required
Experience providing review of technical configurations to identify potential errors
Technical sales certification a plus
Self-confident, forward-looking - able to respond quickly and influence others
Strong excel proficiency, including lookups
Desire to deliver superior customer service
Self-motivated / self-starter with the ability to work independently in a dynamic environment of change, challenge, and multiple deadlines and priorities
Excellent verbal, written and telephone skills supported by strong interpersonal skills and ability to work within a team structure
Ability to learn and retain product specific information as it pertains to the position
Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives in supporting account executives
You matter! your experiences matter, your journey with ost matters, and your success mattersPeople drive all our achievements, and we know that taking care of each other takes care of everything elseThis is why we strive to promote diversity, equity and inclusion within our company, the work we do and our communitiesWe’ll surely face challenges along the wayAnd we’ll all continually learn from them to build a caring culture true to our guiding principles: honor, delight, serve, embrace, and learn.
Ost is an equal opportunity employer that is committed to diversity and inclusion in the workplaceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran’s status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.
