Job details
Job type full-time
Full job description
Company overview: about oportun oportun (nasdaq: oprt) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the united statesUsing a.i.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communitiesSince about half of our new customers come to oportun without a fico score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lendersIn recognition of our responsibly designed products which help consumers build their credit history, oportun has been certified as a community development financial institution (cdfi) since 2009.
With headquarters in california and a remote-first corporate culture, our 3,000+ team members work in oportun locations and remotely throughout the united states, mexico, and indiaOur global operations include our mexico contact centers and administrative offices, our india technology development center, and our us corporate, technology, and retail operations.
We feel privileged to have been named a “top workplace” by the bay area news group for three years running, one of fast company’s most innovative companies in the world for 2020 and recognized as a time magazine 2018 genius company for our impact in helping to reinvent the future of lendingFor the last three consecutive years, we have been titled top workplace by the bay area news group.
Working at oportun working at oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectivesThis inclusive culture is directly connected to our organization`s performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstreamWe celebrate and nurture our inclusive culture through our employee resource groups and our diversity, equity, inclusion and belonging council.
We are an equal opportunity employer we are proud to be an equal opportunity employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
We encourage you to apply for this position even if you do not match all the qualifications listed for this positionAt oportun, we will consider all experience on a candidate’s application, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the san francisco fair chance ordinance and the los angeles fair chance initiative for hiring ordinance when hiring for roles in those cities.
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application processApplicants in need of special assistance or accommodation during the application or interview process or in accessing our website may contact us by sending an email to talent@oportun.comPlease include your name and preferred method of contact in your emailPlease also note that this email address is for requests for assistance only and not for the submission of applications or resumes, which will not be considered through this channelDepartment overview: marketing @oportun the oportun marketing team is highly visible, working across the company to champion the voice of our customersWe are responsible for our brand as well as acquiring, growing and retaining our customersWe develop and deliver all our customer communication including our social media, website, store merchandising and advertisingWe are constantly assessing the competitive landscape and our customers’ needs to identify new opportunities to service our customers betterOverview: the senior director, marketing strategy & operations will be a member of oportun’s marketing leadership team and lead our ongoing strategy development as well as the design and implementation of first line controls frameworkResponsibilities:
Manage annual and ongoing marketing strategy and planning activities including annual and monthly business unit reviews in partnership with finance team
Partner with oportun data & business intelligence team to design and implement management reports and dashboards
Make budget allocation recommendation for annual and ongoing allocation of marketing investment
Own implementation of marketing governance policy and control framework (e.g., first line controls, compliance approvals, procedure documents, corrective action plan, etc.)to ensure marketing team is meeting all regulatory requirements
Manage all regulatory exam requests, compliance reviews, audits related to consumer facing collateral and marketing
Design, implement and maintain required training and onboarding processes
Provide vision, strategy and leadership for strengthening strategy, planning and operational processes
Identify and manage operational risks, execution, and monitoring of controls
Interpret and implementoperational risk management policy and work with marketing teams to ensure consistent implementation across function
Conduct and deliver operational risk self-assessment results and design strong business metrics that provide line of sight to business control performance
Engage in periodic riskcontrol self-assessment reviews (rcsa) and approve ratings
Compile evidence and materials for quarterly risk assessments
Lead issue mitigation for significant operational breaks, identification of root cause, make recommendations for future prevention; provide governance to ensure remediation and improvements
Partner with other functions, including risk, compliance, security, audit and legal to identify and mitigate cross business risks
Establish and reinforce lines of responsibility to maintain audit readiness, and manage internal reviews
Qualifications:
>12 years in marketing strategy and/ or operations experience in financial services or related industry
Demonstrated experience in marketing operations including interacting with federal and/ or state financial services regulators such as the occ, cfpb, dbo, etcPreferred
Corporate strategy or top tier consulting experience preferred
Excellent communication skills with ability to engage and influence all levels of organizational leadership
Mba or other advanced degree equivalent preferred
Highly collaborative with demonstrated experience leading cross functional teams
Strong business acumen and outstanding strategic problem-solving skills
Demonstrated experience in marketing operations and controls frameworks
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