Job details
Job type full-time
Full job description
At optiv, we’re on a mission to help our clients make their businesses more secureWe’re one of the fastest growing companies in a truly essential industry.
In your role at optiv, you’ll be inspired by a team of the brightest business and technical minds in cybersecurityWe are passionate champions for our clients, and know from experience that the best solutions for our clients’ needs come from working hard togetherAs part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nationsOur industry and our company move fast, and you can be sure that you will always have room to learn and growWe’re proud of our team and the important work we do to build confidence for a more connected world.
Who we are looking for:
This person will provide exceptional service, support, and communication through direct management of customer orders, ensuring customer satisfaction and retention through processing orders, inquiries, and order management as the liaison with the sales team, purchasing, billing, and collectionsThe purchasing specialists report to the purchasing manager.
How you’ll make an impact
Process purchase orders for client manager accounts in accordance with current guidelines booking service level turnaround time
Manage internal customer inquiries and communications in a professional manner ensuring that resolution is always provided
Manage a backlog of unfulfilled orders through weekly follow up and reporting
Maintain the progression of the orders through fulfillment
Research & revise any issues working with sales personnel linking all relevant documentation within netsuite for auditing purposes
Work closely with sales team, purchasing, vendors and distribution center personnel coordinating changes needed on customer orders and determining order status, contacting sales as needed
Investigates customer issues, supplying resolutions including but not limited to invoice disputes and proof of delivery of credit transactions for price adjustments or order entry errors
Maintains the return authorization process in adherence to company policy
Assist in coding the purchasing mailbox
Maintain a high degree of communication, cooperation and coordination with internal departments
Develop and maintain a knowledge base on product management through all aspects of the purchasing lifecycle
Qualifications for success
Customer focus – focus on exceeding customer expectations
Ability to exercise good judgment with established departmental guidelines.
Ability to identify actions necessary to carry out instructions furnished in written, oral or diagram form.
Business acumen
Proven ability to manage competing priorities in a high-volume work environment.
He/she must be able to take ownership and drive the resolution of issues despite the origination.
A sound understanding of customer service, order processing, credit processing, and billing principles.
Proven ability to reconcile and audit data effectively with previous involvement in audit and compliance reviews.
Sound computer skills with proficiency in microsoft office, netsuite, and salesforce.
Must be willing to work pst or mst hours if located in central or east regions.
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If you are seeking a culture that supports growth, fosters success and moves the industry forward, find your place at optiv! as a market-leading provider of cyber security solutions, optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled servicesOur rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government and educationWe have the proven expertise to plan, build, and run successful security programs across risk management, cyber digital transformation, threat management, security operations - managed services and identity and data management.
With optiv you can expect:
A company committed to championing diversity, equality and inclusion through affinity groups including but not limited to, women`s network, optiv pride, black employee network, and veterans support network.
Work/life balanceWe offer “recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge
Professional training resources, including tuition reimbursement
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer opportunities“optiv chips in” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remote/from home (where applicable)
Optiv is an equal opportunity employerAll qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
