Job details
Job type full-time
Full job description
Overview: job summary: the software quality assurance engineer is responsible for manual testing, triage, and test case creation for potential product defects and new features; improving the response time to reports of product defects or issues; and ensuring the accuracy of the defect backlogResponsibilities:
Completes ticket triage, manual qa, and manual regression testing
Analyzes, troubleshoots, and assesses submitted product defect tickets, leveraging product and development teams to maintain slas.
Ensures new feature requirements specified on tickets meet or exceed expectations.
Communicates effectively in a clear manner with developers, product, and service staff, using empathy and diplomacy.
Performs manual functional, regression, api, exploratory, ui/ux, accessibility, and database testing; with support and training may perform automation, security, performance or other testing.
Works with security, api, performance, and codeless automation tools under supervision of sr qa engineers, when workload permits
Assists with implementing a company-wide culture of quality by suggesting areas for improvement, contributing to documentation, and methods of ‘quality of culture’ socialization.
Acts as the liaison between service, product management, and development in defect ticket triage, and ultimate resolution.
Documents product challenges and problem areas for future product enhancements.
Contributes to troubleshooting guides and faq resources to help limit the number of “invalid” product defects.
Maintains accuracy and organization of the defect backlog.
Tests defects and product enhancements after code changes are deployed.
Creates test cases for bug fixes and product enhancements using testrail or similar tcm software and suggests appropriate tests for regression and smoke suites.
Assists in creation of long-term strategic goals for maintaining product quality.
Analyzes and troubleshoots javascript.
Other duties as assigned.
Qualifications:
Bachelor’s degree required; technology or relevant field of study preferred or commensurate qa experience
2+ years’ experience in technology support or qa role
Experience with bug tracking software such as jira
Analytical capabilities (ability to get to the root cause)
Experience with saas products
Familiarity with javascript or other scripting language
Familiarity with sql or other databases
Strong understanding of sdlc
Familiarity with selenium or other automation tool a bonus
