Job details
Job type full-time number of hires for this role 1
Full job description
Job description
Job title: vice president of design and marketing
Position summary
Orora packaging solutions (ops) is looking for a customer focused vice president of marketing and designWe are leaders in our industry and with our culture of customer-centricity this role will help drive innovation across our markets through our product, graphic, user experience, and package design capabilitiesIn addition, they will provide the digital tools, processes, and support to enable ops to provide an efficient, effective, and delightful customer experience at all points of the customer journeyThis leader will build trusted relationships across our company with our suppliers and our customers to unlock a new world of digital and design innovation, customer value, and sustainable growthAcross ops, being bold and winning is paramount to our culture and our people thrive in high performing teamsWe seek a leader who wants to innovate and be disruptive to the industryAs a fast-paced growth business, there are no limits to how our teams will shape the future of ops and our industry.
Primary duties and responsibilities
The vice president of marketing and design will be responsible to:
Set a customer-centric vision that aligns marketing, product design, innovation, and customer experience with overall company objectives
Improve experiences for customers by ensuring high quality design, including ownership of all front-end interaction points (e.g., customer touchpoints such as company website, email, social media, etc.)
Drive design standardization across the organization with regular design standard reviews and training sessions for designers
Represent design at top level of the organization: spread design by creating a common language and set of practices across organization
Lead the development and implementation of a digital marketing strategy focused on building unique capabilities in customer e-commerce, digital marketing, sales enablement, and customer care and experience
Build alignment for vision and strategy by using predictive modeling, optimization, and data with business partners
Utilize data insights and analytics to deliver innovative and personalized customer experiences and measurable business results by segment
Develop, lead, and continuously improve, data-driven segmentation strategy while collaborating with peers across ops to ensure a consistent end-to-end customer loyalty experience
Develop and implement a cohesive marketing plan aligned with business strategies to increase brand awareness and drive incremental sales through market segmentation, social media, e-commerce, and enhancement of sales tools.
Responsible for sales training support and to develop and provide marketing collateral/tools for sales representatives
Develop robust marketing capabilities (e.g., technology, fluency, digital expertise, customer data and insights, data analytics) to help the organization compete in the future
Lead voice-of-customer research to understand current state customer experience, pain points, and unmet needs, including research activities such as analysis of surveys and operational metrics, customer focus groups, frontline focus groups, etc.
Serve as the leading voice of the customer and act as a customer experience advocate in considering decisions that will impact the customer
Motivate, inspire, and enable organization of exceptional marketing and design professionals to deliver value and innovative solutions to create a compelling offering for customers
Develop design team skills, supporting regular conference visits for different skill sets (e.g., user-experience conferences)
Other duties as required
Education and experience
Extensive design experience (15+ years) in either design or market-led organizations
10+ years’ experience in positions of design leadership with proven track record
Demonstrated experience driving transformation and aligning key stakeholders with business objectives
Knowledge, skills & abilities:
Capable of creating comprehensive metrics systems across multiple products, consumer journeys, and teams
Ability to link design and commercial metrics and convey insights to peers
Experience and evidence of design ability to support the customer from the ground up
Compelling communication skills including the ability to manage and influence through persuasion, negotiation, and consensus building
A history of defining ambitious goals and establishing priorities to ensure results, manage projects, activities, and resources effectively
Demonstrated “outside-the-box” thinking with the ability and willingness to develop innovative, exciting solutions to business problemsPassion to challenge the status quo and find new solutions
Takes collaborative approach required to understand organizational problemsBelieves in a non-hierarchical culture of collaboration, transparency, and trust
Ability to simplify complex situations and focus on value and effectiveness
Is fascinated with how users experience products and services and has a hunger to improve those experiences
Demonstrated desire for continuous learning and improvementPossesses significant personal and professional drive to improve standing of design internally
Excellent executive communication and presentation skills
Ability to adjust to changing demands and shifting priorities
Strong leadership skills and the proven ability to attract, develop, retain, motivate, and lead a remote, diverse team consisting of multiple disciplines spread over multiple geographies, including the basics of people management, project prioritization, and department budgeting
Ability to forge a strong connection between the team and other functions and disciplines
Analytical and process-oriented mindset, statistical / data analysis skills
Prior experience in the packaging industry is preferred but not required
This position requires the ability to demonstrate the following leadership competencies:
O customer focus
O cultivates innovation
O drives results
O collaborates
O develops talent
O sets direction
O courage
Physical demands & work environment
The physical demands and work environment are representative of those a team member encounters while performing the essential dutiesReasonable accommodations will be made to enable individuals with disabilities to perform the essential functionsPlease reach out for additional support and guidance
About us
At orora packaging solutions, we believe our packaging touches livesTogether, we deliver on the promise of what’s insideWe help customers develop optimized packaging solutions that transform the packaging experienceFrom custom packaging design and packaging materials to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full-service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.
Our culture
We believe in a fostering a culture of excellence - based on our values (what we stand for), vision (what we want to achieve) and behaviors (everyone performing to the best of their ability).
What we value
We value teamwork, passion, respect, and integrityThese core values define who we are and how we operateThey shape the way we work with each other, with our customers, and with our communitiesEvery day, we deliver packaging solutions that exceed our customers’ expectations.
Our vision
Our vision is to be the industry-leading packaging solutions and displays company
How we behave
We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders, and each otherLeadership is not tied to a job title, i.e., you don’t need to be accountable for a team to be considered a leaderAt orora leadership is encouraged at every level, within the team
What we offer
Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.
· medical
· dental
· vision
· group life and ad&d
· voluntary life and ad&d
· group short-term disability
· group long-term disability
· flexible spending accounts
· employee assistance program
· 401(k)
· paid time off
Equal employment opportunity statement
We are an equal opportunity employer committed to fostering a culturally diverse organizationWe strive for inclusiveness and a workplace where mutual respect is paramountWe encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran statusWe will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions
If you are interested in applying for employment with orora packaging solutions and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our talent acquisition team
Job type: full-time
Pay: $1.00 - $2.00 per day
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Monday to friday
Work location:
Fully remote
Work location: remote
