Description
Orsini specialty pharmacy is a nationwide specialty pharmacy focused on providing exceptional care to patients throughout their journeyWe focus on disease programs that require a high-touch patient experience and provide those we care for genuine empathy and compassion as part of our service delivery.
Position summary
Responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after deliveryAssists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following orsini policies and procedures.
Required knowledge, skills & training
High school diploma or equivalent
Illinois pharmacy technician license required
National technician certification – preferred
Previous specialty pharmacy experience – preferred
Minimum 1 year experience in pharmacy or healthcare related customer service experience
Essential job duties
Establish and continually build rapport with patient base
Monitor compliance/persistence of medications
Evaluate adverse reactions of patients
Experience in providing customer service to internal and external customers
Process and verify patient benefits and pay options as needed
Refer patients to clinical pharmacist or nurse as needed
Enter and update new and refill orders into workflow systems
Update tracking logs with order status and shipping information
Responsible for all data entry into multiple workflow systems for end to end order process.
Ensure timely processing of all patient orders per committed time frames
Pick, package, and ship patient orders
Work in collaboration with intake and md offices
Intermediate knowledge of microsoft excel required
Ability to work well in a team environment and provide support to other team members
Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment
Employee benefits
Bcbsl medical
Delta dental
Eyemed vision
401k
Accident & critical illness
Life insurance
Pto, holiday pay, and floating holidays
Tuition reimbursement
