Job details
Job type full-time
Full job description
The role
The outreach training team serves its customers through a variety of experiences, so the ideal candidate will have an understanding of both virtual instructor-led and on-site classroom experiences.
The training manager is tasked with operationalizing outreach’s global instructor-led training program to deliver the best-in-class training experiences for our customersThe ideal candidate will have a consultative mindset with background and experience in leading training teams for software-based productsThey will partner with the instructional design, customer success, and professional services leadership teams to ensure educational program alignment to implementation needs and ongoing customer success needsAdditionally, they will be quick to help advise customers on how best to leverage our training services to enable their teams.
Success will be measured via the scaling of outreach training programs to meet global and platform expansion needsCustomer sentiment and measurable outcomes post-training will also be a key indicator of success.
This role reports to the srManager of the customer education teamThis person can be based in seattle or fully remote anywhere in the u.s.
About the team the customer education team reduces barriers to learning outreach by building and delivering world-class educational products to all our customers based upon common roles and workflowsWe focus on scale first, developing modular material - from on-demand to instructor-led offerings - to get our customers up-to-speed quickly and improve the way they workMost importantly, the education team helps ensure quick adoption and outcomes post-training by crafting customized messaging, to targeted audiences, with clear calls to action.
Your daily adventures will include
Managing day-to-day training operations
Partnering with ps operations to design and develop advanced reporting and analytics that will inform strategic direction
Collaborating with customer success and professional services to deliver training in all phases of the post-sales lifecycle
Consulting with customer-based enablement teams on how to best enable their teams
Monitoring resources to ensure training capability grows with demand
Hiring / onboarding (training) new team members as needed
Engaging partner training services to help scale training offerings
Mentoring and coaching team members
Partnering with instructional designers to develop new training material and enhance existing content (such as a train the trainer program, new modules to support product advancements, etc)
Implementing tools and methodologies to streamline intake and deliverygathering activity data, such as feedback and attendance
Monitoring and reporting on training activities to leadership
Expanding the team to support global training needs across numerous geos and timezones
Continually re-imagining training delivery and approach to ensure the most impactful, scalable and modern tactics are being leveraged
Working with the srManager of education and finance to develop and monitor financial metrics for spend pertaining to training engagements and analysis as well as key forecasting models and annual budgets
Basic qualifications
5+ years managing fast-paced, global enterprise training teams
3-5 years experience in a related field such as consulting, saas implementation or training, or hands on training experience
Experience building customer enablement programs for both scale and enterprise use cases
Bachelor degree and/or equivalent, professional training, and/or certifications
Experience in using data to develop programs and measure execution and effectiveness of training programs
Strong empathy for customers
Experience driving a revenue-driven business
Excellent communication skills, both written and verbal, as well as excellent organizational skills
Skilled at cross-department collaboration
Ability to grow, coach, and mentor employees
You embody our core valuesWe are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
Preferred qualifications
Knowledge and understanding of sales as a discipline
Aptitude and passion for technology and software products/platforms
Experience with salesforce (financialforce), webinar tools (zoom, gotomeeting, etc.), project management tools (asana, smartsheet), and google workspace.
Why you’ll love it here
Generous medical, dental, and vision coverage for full-time employees and their dependents
Flexible time off
401k to help you save for the future
Company-organized and personal paid volunteer days to support the community that supports us
Fun company and team outings (or virtual events these days!) because we play just as hard as we work
Diversity and inclusion programs that promote employee resource groups like own (outreach women`s network), aapi, rainbow (lgbtqia+), gender+, latinx, black excellence, disability community, and veterans
A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the gottman institute`s bringing home baby course for new parents
Employee referral bonuses to encourage the addition of great new people to the team
Plus, unlimited snacks and beverages in our kitchen (once we`re back in the office, that is!)
We’re an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
