Job details
Job type full-time
Full job description
At owens & minor, we are a critical part of the healthcare processAs a fortune 500 company with 50+ facilities across the us and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of careCustomers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after 30 days of employment
Employee stock purchase plan
Tuition reimbursement
Development opportunities to grow your career with a global company
Job summary
Provides analytical and business intelligence support in driving process improvement solutions across the customer experience operational processes, functions, tools and technologiesStrives to continuously improve the o&m customer experience while improving effectiveness and efficiency and reducing costsWorks closely with service operations and excellence leaders to develop comprehensive data reporting and solutions.
Core responsibilities
Leads data collection and analysis across multiple systems to monitor key performance indicators and metrics.
Designs, develops, tests, and deploys data models and power bi reports and dashboards to identify trends and patterns that are actionable; performs ad-hoc reporting and analysis based on leadership requests.
Partners with pi and customer service leaders to develop business cases to identify, define and drive process improvement projects.
Acts a key partner on all pi projects; supports through data mining & analysis, creates and documents project supporting process flows and work instructions.
Serves as lead on selected process improvement projects; manages pi project scope & timelines; acts as a change agent to drive project implementation; helps deliver training programs.
Collaborates with cross-functional leaders on strategic initiatives to solve complex business problems.
Identifies and recommends technology automation/ai and on-going system enhancement opportunities.
Qualifying experience
Bachelor’s degree in technology, science, engineering, supply chain management or a related field preferred
Two or more years of experience in data analysis, process improvement projects, developing power business intelligence solutions, modeling data for reporting/database solutions, and/or writing sql queries
Highly proficient in ms office (advanced excel), data analysis tools, bi tool experience, basic sql; salesforce.com experience preferred
Or any combination of education and experience to meet the above requirements
Preferred qualifications
Strong analytical/research and detail-oriented skills for troubleshooting issues
Ability to actively listen and translate business needs into effective data, report, and visualization outputs
Ability to work effectively across multiple functions with onsite and remote teammates, to identify and support reporting needs and requirements
Demonstrated verbal and written communication skills with strong customer service orientation
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Owens & minor is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran , or any other status prohibited by applicable national, federal, state or local law.
