Description:
The business process analyst performs analysis, documents findings of existing processes, and provides recommendations for improvement of processes and service delivery standardsThis position is performed remotely.
Provides input and support contractual deliverables including contractor project management plan (cpmp), weekly status reports, monthly status reports, quarterly status reports as well as assessment reports completed during the line of work
Attends meetings with government personnel as required
Performs analysis of operations processes to identify best practices to improve it services
Evaluates current it support processes and collaborate with operations leadership to determine service improvement processes as required
Develops and provides it industry best practices
Develops standards for it service delivery and customer experience satisfaction in accordance with itil, vaco, field operations, and end user operations guidance
Gathers customer it service delivery satisfaction data via an approved vendor or va developed survey tool to evaluate the current state vaco customer experience satisfaction on a quarterly basis
Provides current state of customer satisfaction and collaborate with vaco leadership to develop recommendations for service delivery and customer experience satisfaction improvement
Provides a quarterly customer satisfaction report that shall include the statistics of customer satisfaction, conclusions and recommendations
Performs other duties as assigned
Requirements:
Minimum/general experience: 5 years of experience
Minimum education: bachelors’ degree in business or computer science, or other related field; or additional 4 years of experience
Essential skills/qualifications:
Excellent experience facilitating creation/updates to it governance processes
Excellent experience facilitating/creating “as-is and “to-be” process diagrams and documentation
Excellent experience with documenting it troubleshooting processes
Excellent interpersonal skills and the ability to work as part of a team
Excellent ability to multitask and support multiple different projects as needed
Excellent ability to communicate well at all levels of the organization
Strong problem solving skills
Strong creative skills
Above average ability to exercise sound judgment
Above average ability to make decisions based on accurate and timely analyses
High level of integrity
High level of dependability
Strong sense of urgency
Strong results-orientation
Oxley enterprises®, incIs a certified service-disabled veteran-owned (sdvosb), economic disadvantaged woman-owned (edwosb), small business administration certified 8(a), hubzone and small disadvantaged business (sdb) that has over 21 years of experience building and delivering quality it systems and programsOxley is ranked in the inc 5000 for 2016, 2017, and 2018; 2018 cio bulletin top 30 places to work; and in diversity business’ 2014 top 500 emerging business; 2013 top 500 emerging business, top 100 diversity owned, and top 50 va woman ownedOxley is a 2019 and 2020 department of labor hire vets medallion award winnerOxley is virginia values veterans certified.
Oxley enterprises®, incIs an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you require a reasonable accommodation to apply for a position at oxley enterprises, inc., please send an email to our human resources department at: careers@oxleyenterprises.com with the following information:
Subject line: accommodation request
Provide a description of your accommodation request
Include your contact information: full name, email address, best number to reach you (optional)
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The following states are excluded from this job ad: ca, co, ct, ma, nj, ny, or, vt, wa
