About patra
Patra is a leading provider of technology-enabled services to the insurance industryPatra`s team of global experts allow brokers, mgas, wholesalers and carriers to capture the patra advantage - profitable growth and organizational value.
Patra powers insurance processes by optimizing the application of people and technology; supporting insurance organizations as they sell, deliver and manage policies for their customers.
About this job
The direct manager provides support for our front-line sales staff to hit and exceed their goalsThis is an in-bound call center service to support the sale of insurance policiesThe manger will work close with their team to provide support, coaching and mentor their team to achieve success.
Core duties
Solve problems quickly and effectively
Monthly one on one coaching with each team member
Host daily/weekly huddles with team
Hiring and assist in training team members
Provide licensing support for each team member
Use analytical and critical thinking in work processes and communication skills
Assist the team with escalation calls and support
Review pto request, approve timecards and coordinate backup support for pto
Perform qa to ensure customer expectations are met
The manager will have client meetings weekly to review production on their teamThe manager will also be supporting their team in quote issuance and assisting with underwriting decisions.
Minimum requirements - education & experience
2+ years previous management experience
Bachelor`s degree desired
5+ years sales experience
Knowledge, skills and abilities
Must be detailed-oriented
Super organized and documented
Self-starter
Excellent verbal and written communication skills
Excellent computer/internet/microsoft skills
Must have outstanding time management
Working conditions
Work from home
Minimum internet speed of 6 mbps download and 3 mbps upload; no satellite
Compensation
Competitive salary / benefits / pto
Physical requirements*
Constantly perform desk-based computer tasks
Frequent sitting
Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds
Sort/file paperwork, rarely twist/bend/stoop/squat
Consistent with its obligations under the law, the patra corp will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Work standards
Interpersonal skills: demonstrates the ability to work well with patra colleagues and clients and with external organizations
Promotes culture of respect & safety: demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
Subject to and expected to comply with all applicable patra corp policies and procedures
