Job description
Position summary:
As part of the commitment desk, this person will act as the primary contact that outside customers have with the correspondent lending divisionThis role will work closely as a team with operations, underwriting, funding, capital markets, and sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceededThe primary job focus is answering the incoming customer phone lines and solving customer`s loan problemsAdditionally, this person will be handling manual registration and pricing issuesThis role is also responsible for assisting internal customers with problem resolution.
Job functions and responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Assists customers with registering and locking individual mandatory and best effort flow commitments
Execute live mini bulk bids daily/ ability to maintain a pipeline of 50+ sellers daily
Directly work with correspondents on bulk bids
Allocate commitments within los
Provide color execution to management
Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
Determine product eligibility and price loan commitments, while entering and/or changing loan data.
Exercises and upholds the company`s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company`s exposure and hedging risks
Researches and evaluates post funding adjustment request from correspondents, sales
Handles escalated customer service issues, pricing exceptions and other special negotiations
Resolves customer issues regarding registrations, pricing issues, loan delivery
Managing extremely high call volume with varying degrees of urgency
Special projects as required
Qualifications:
To perform this job successfully, an individual must have the following education and experience:
High school degree, or equivalent, requiredCollege degree preferred
4 years of experience working in a call center environmentOutside sales, retail, customer service experience preferred.
Mortgage banking, banking, or finance experience helpful
Ability to work in a fast paced, demanding, customer focused environment
Excellent oral communication skills
Excellent organizational skills and time management skills
Ability to pay attention to details
Strong analytical skills
Strong math skills
Ability to work closely as a member of a team
Ability to learn internal computer software
Experience with microsoft office suite (word, powerpoint, excel, outlook, etc)
Training / licensing requirements:
Must pass the company`s background screening process prior to beginning employmentAdditionally, as a condition of employment, you may be required to pass client-specific background check requirements or federal/state licensing requirements, if applicable.
Work schedule:
General work schedule (for shift roles)
About us
Company: phh mortgage
Phh mortgage, a wholly owned subsidiary of ocwen financial corporation, is one of the largest subservicers of residential mortgages in the united statesPhh mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.
Phh has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experienceWe strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of msrs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.
Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining `customers for life.` we strive to be a natural extension of each client`s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today`s regulatory demands and changing market conditions.
Ocwen is proud to be an equal opportunity workplace and is an affirmative action employerWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran statusIf you have a disability or special need that requires accommodation, please let us know.
