Job description
Reporting to the manager assignment services, the reporting analyst will work closely with loan servicing groups, as well as other departments, to develop applications, reports, and ad hoc queries to meet the demand for operational improvements and efficiencies in a fast-paced environmentThe reporting analyst who fills this role is expected to learn reporting techniques relevant to business demandsThey should be inquisitive to the business` operations and develop ideas and strategies within the team to improve the quality and visibility of reporting.
Job functions and responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Use sharepoint, access, and excel to build and maintain databases and applications
Create advanced excel functions to manipulate data
Communicate regularly with management on issues, constraints, and status of projects
Analyze loan servicing operations processes (aging, tracking, service-level agreements)
Assist management in root cause analysis as well as remediation
Develop ad hoc reports and queries to be used by loan servicing that monitor production, key performance indicators, and exceptions
Work with other analysts to develop solutions by breaking down process requirements and technical languages, studying system capabilities, and preparing system specifications
Communicate and work in parallel with other analysts to develop reports for loan servicing to improve efficiency and increase production
Use data mining techniques to analyze information from multiple source systems
Maintain key loan servicing tables and stored procedures in ms sql server
Assist with developing process enhancements, system of record enhancements and with testing and troubleshooting of reports
Proactively develop recommendations for cost-saving initiatives to improve production and eliminate waste
Qualifications
To perform this job successfully, an individual must have the following education and/or experience:
Ba/bs business degree with technical coursework such as business administration, information technology, information systems, finance, computer science, data analytics or similar
Advanced excel skills required
Sharepoint experience preferred
Aptitude and desire to acquire new technology skills necessary
Effective communication skills, written and verbal, both technically and professionally
Ability to work collaboratively with other groups including business analysts, developers, and end users
Ability to work independently to identify solutions and implement reporting processes
Strong attention to detail and accuracy
Training / licensing requirements:
Must pass the company`s background screening process prior to beginning employmentAdditionally, as a condition of employment, you may be required to pass client-specific background check requirements or federal/state licensing requirements, if applicable.
About us
Company: phh mortgage
Phh mortgage, a wholly owned subsidiary of ocwen financial corporation, is one of the largest subservicers of residential mortgages in the united statesPhh mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.
Phh has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experienceWe strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of msrs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.
Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining `customers for life.` we strive to be a natural extension of each client`s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today`s regulatory demands and changing market conditions.
Ocwen is proud to be an equal opportunity workplace and is an affirmative action employerWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran statusIf you have a disability or special need that requires accommodation, please let us know.
