Job details
Salary $65,000 - $187,450 a year
Full job description
Job profile
Position overview
At pnc, our people are our greatest differentiator and competitive advantage in the markets we serveWe are all united in delivering the best experience for our customersWe work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s successAs a(n) [position title] within pnc`s digital organization, you will be based in pittsburgh, pa or remote
As a digital product manager lead – ux research, insights & optimization you will primarily focus on user experience research to deliver impactful insights and a deep understanding of our customers that guides product design work, and have knowledge of:
Identifying key research questions and objectives in partnership with product and design teams to address user research needs
Designing, facilitating, and executing advanced testing and research methods including interviews, remote and in-person usability testing and benchmarking to improve the digital experience
Translating research findings into actionable business insights and presenting results with recommendations to key stakeholders
Staying current on best practice research techniques, and looking for opportunities to incorporate those into the work of the research team
Job description
Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiencesPrioritizes and decisions recommendationsSupports business case development.
Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunityManages the development, production, roll-out or promotion of digital experiences.
Partners with key stakeholders including product, technology, mis, line of business, marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goalsParticipates in product-specific marketing initiativesMay participate in client facing activitiesAs part of the first line of defense, supports risk management, compliance, and audit needs.
Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.
Pnc employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer focused - knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing risk - assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support pnc`s enterprise risk management framework.
Competencies
Business acumen – knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company`s business; ability to apply this knowledge appropriately to diverse situations.
Competitive environment – knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.
Data gathering and reporting – knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.
Design thinking – knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
Effective communications – understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Innovation – develops new ideas and initiatives that improve the performance of the organization.
Knowledge of product line – knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
Marketing strategy and positioning – knowledge of and ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.
Product development life cycle – knowledge of and the ability to develop products and bring them into the marketplace.
Project management – ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.
Solutions development – knowledge of and the ability to assess customer needs and provide solutions for them.
Work experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experienceSpecific certifications are often requiredIn lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors (required)
Additional job description
Compensation
Base salary: $65,000.00 - 187,450.00 usd annual
Where a person is paid in the compensation range is aligned to their experience and skillsPlacement within the compensation range is based on the specific role and the following factors:
Lower in range – building skills and experience in the job
Within the range – experience and skills align with proficiency in the role
Higher in range – experience and skills add value above typical requirements of the role
Benefits
Pnc offers employees a comprehensive range of benefits to help meet your needs now and in the futureDepending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a health savings account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentivesTo learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > new to pnc .
Disability accommodations statement:
The pnc workplace is inclusive and supportive of individual needsIf you have a physical or other impairment that might require an accommodation, including technical assistance with the pnc careers website or submission process, please call 877-968-7762 and select option 4: recruiting or contact us via email at pathfinder@pnc.com.
The human resources service center hours of operation are monday - friday 9:00 am to 5:00 pm et.
Equal employment opportunity (eeo):
Pnc provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California residents
Refer to the california consumer privacy act privacy notice to gain understanding of how pnc may use or disclose your personal information in our hiring practices.
