Icon plc is a world-leading healthcare intelligence and clinical research organisationFrom molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our successIcon people have a mission to succeed and a passion that ensures what we do, we do well.
Responsibilities
What will you be doing?
The patient recruitment manager, account services directly supports the senior account services manger ensuring high-quality, successful program delivery and optimal client service across all programsThis person provides day-to-day operational support, including attendance at internal and external meetings and client phone conferencesAn ideal candidate possesses strong operational and communication skillsIn addition, responsibilities include but are not limited to:
Manage tasks related to the coordination, planning, and implementation of patient recruitment and retention operational plans on assigned studies.
Communicate with internal project teams to implement and monitor impact of the recruitment/retention tactical plan and create and provide project reporting.
Collaborate with internal delivery service teams and external providers to coordinate aspects of tactics associated with the recruitment/retention strategy.
Liaise with the patient experience in-house delivery services team on the timely completion of program start-up tactics, timely completion of activities, assessment of critical paths and project budgets.
Lead the tracking of resources to assure adequate coverage to meet project deliverables and milestones
Lead the organization, facilitation, and documentation of study meetings and key actions items
Review and reconcile financial invoices, accruals, and forecasting for assigned studies
Lead key presentations such as project kick off meetings (koms), in-house services delivery koms, external partner koms, site staff training as it pertains to patient recruitment and retention activitiesIncluding but not limited to, overviewing recruitment campaigns and timelines, system use and expectations, and recruitment training and engagement.
Oversee project schedules and identify potential challenges before they happen and develop proactive contingency plans/solutions.
Update, manage and maintain data tracking entries into designated tracking systems and tools in accordance with project requirements
Collaborate with the senior account services manager (sasm) to discuss client relationships, strategy adjustments, overall study activities and challenges.
Other duties as assigned by sasm and management team as they relate to study recruitment and retention activities.
Qualifications
What do you need to have?
6+ years of work experience, minimum of 2 years of project management or patient recruitment related experience (e.gCra, study coordinator, recruitment associate), and 4 years of clinical research experience); understands the nuances of clinical research ability to multi-task and very strong organizational skills are a must.
Knowledge of digital marketing is key—being able to articulate the value and impact of innovative patient recruitment services and technology is critical to role success
Must have experience managing multiple delivery touchpoints – in-house delivery teams, external vendors, suppliers, and partners to ensure high-quality, program outputs within required timelines.
Excellent presentation skills.
Excellent verbal and written communications skills
To qualify, applicants must be legally authorized to work in the united states, and should not require, now or in the future, sponsorship for employment visa status.
Benefits of working in icon:
Our success depends on the knowledge, capabilities and quality of our peopleThat’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At icon, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programsIn addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
Icon, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassmentAll qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.
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