Icon plc is a world-leading healthcare intelligence and clinical research organisationFrom molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our successIcon people have a mission to succeed and a passion that ensures what we do, we do well.
Responsibilities
Healthcare intelligence experts.
Symphony health, part of the icon plc family, is a team of curious thinkers and intellectual problem solvers driving the healthcare data industry forwardWe leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients - life science manufacturers, payers, and providers - have today, as well as those they’ll have tomorrowTogether, we can help patients get the right drugs at the right times.
Essential duties and responsibilities:
Consults with customers and salespeople to drive new business development to meet quarterly and annual sales goalsMeets with clients when called in by a national account director (nad) to discuss, document, and fully understand specific needs identified by the nad; determine if a standard product/analytic will meet the client needs or if a customized solution is required.
Develops a methodological approach to meet client objectives, including design, documentation and delivery of project(s), if a customized deliverable is required; effectively articulates the business value of proposed deliverable/solution through a formal client presentation and addressing objections.
Leads new customer projects to ensure quality and timing of results by participating in the project kick-off and status meetings; ensuring a smooth transition to the consultant or engagement manager and analyst team; provides consultation and leadership to the consultant to ensure design, fulfillment, and execution of projects; presenting the final work product to the customer upon completion.
Serves as the managed markets and brand analytics practice area subject matter expert to sales and other areas in the organization by educating internal resources on appropriate client-focused solutions.
Provides mentoring and coaching to consultants and/or engagement managers regarding subject matter expertise, methodological approaches, solutions value and how to advance and close sales cyclesInformal training and coaching of analysts and customer service personnel as part of normal course of business to ensure knowledge is shared and disseminated into the organizationThis position is responsible for conducting formal training sessions upon request.
Contributes to new product development within the managed markets and brand analytics practice area that meets customer needs by identifying gaps in current offeringsDrives innovation through custom engagements with client including new product concepts and context solutionsWorks with product managers and business unit team to translate unmet client requirements into business and functional specifications; participating in product design discussions, evaluating prototypes, and engaging in beta testing.
Develops and maintains expert level knowledge of the managed markets and brand analytics practice area by staying up-to-date with leading edge client business needs and solutionsParticipates in and drives thought leadership within and of the organization.
Qualifications
Education:
Minimum: bachelor’s degree in business, marketing, research-based social science, statistics, pharmacology, or quantitative methods; or, if no degree, 10 years of professional experience.
Preferred: master’s degree or doctorate degree in business, marketing, research-based social science, statistics, pharmacology, or quantitative methods.
Minimum experience:
Expertise in payer strategy consulting, contracting analytics, pricing and reimbursement and other payer related consulting services preferred.
7 years of managed markets and longitudinal patient analytics experience, in some combination of consulting or project management within the life science, pharmaceutical industry, or related support industry (e.g., consulting, data provider) in the managed markets practice area.
Experience using or designing solutions for payer and patient analytics.
Successfully able to make in-person presentations to prospective clients in order to convey how a solution meets a business objectiveSelling a complex product/service/solution requiring in-depth knowledge of the client’s business and how solution meets that need.
Consistent achievement of sales quotas or other quantitative objectives.
Consultative selling approach.
Demonstrated ability to learn a complex product line quickly through self-initiative and discipline.
Leading cross-functional groups to create analytic solutions.
Creating analytics-based solutions based on client needs.
Working with complex datasets to create information and solutions with little guidance or oversight.
Knowledge, skills, abilities:
Expert level knowledge of the healthcare industry in the managed markets or brand analytics practice area.
Quantitative or data expertise; ability to create solutions out of data
Expertise in specific therapeutic categories.
Sales process and activities.
Strong communication skills, including written and oral communication.
Customer focused.
Ability to work as part of a collaborative team
Critical thinking — uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex problem solving — review related information to develop and evaluate options and implement solutions.
Microsoft office suite (word, excel, powerpoint, outlook).
Travel requirements:
Local and national travel 40% to 60% of work time.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this jobThey’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
At icon, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programsIn addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
Icon, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassmentAll qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.
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