Job details
Job type full-time number of hires for this role 3
Qualifications
High school or equivalent (preferred)
Customer support: 1 year (preferred)
Windows: 1 year (preferred)
Ios: 1 year (preferred)
Full job description
Role: desktop support (desktop management analyst (aka sd/ats technician)
Location: remote (cincinnati-oh)
Duration: fulltime
Description:
Responsible for installing, configuring, testing, and maintaining systems that automate, measure, or manage other standardized processes and tools within technology and operations.
Primary duties may include but are not limited to: performs assigned tasks to complete simple to moderately complex customer requests for configuration, testing and/or delivery of desktop software applications and standardized operating systems components and patches to production desktopsProvides support to it users of desktop tools and support for resolution of sev1/sev2 outagesInterface with software vendors to resolve desktop toolset issues of simple to moderate complexityParticipates in meeting to advance routine desktop configuration initiativesPerform level i systems administration of selected desktop management applications.
Required:
Requires an ba/bs degree in information technology, computer science or related field of study and a minimum of 2 years of pc, computer networking, telecommunications experience or troubleshooting software/hardware problems; or any combination of education and experience, which would provide an equivalent backgroundExperience with database management, software, software configuration and operating systems strongly preferred.
Job type: full-time
Schedule:
8 hour shift
Education:
High school or equivalent (preferred)
Experience:
Customer support: 1 year (preferred)
Windows: 1 year (preferred)
Ios: 1 year (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
