Job details
Job type full-time
Full job description
Join the people helping people.
For people drawn to serving others through their work, pscu is a place to thrive, as we serve our credit union members best by taking care of each other first.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for youPscu is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self“our momentumYour moment.”
This application is the first step in seizing your moment.
Additional job description
Case management representative- remote- us
Start date: 11/15/2021
4 week virtual training between 8am and 5pm
Pay commensurate with experience up to 17.98 an hour
Flex shifts available between 7am and 6pm, awarded based on work performance
Occasional overtime, weekends and holidays as business needs may require
This position processes incoming fraud/non-fraud disputes within the pscu dispute platform; leveraging basic knowledge of card association guidelines and timeframes to process chargebacks and recover funds on behalf of the cardholder/credit union while minimizing liability and risk for the company.
Essential functions & responsibilities
Performs chargeback/dispute resolution processing and handles dispute inquiries, provide supporting documentation in various systems while minimizing risk for the company
Review electronic documentation produced from various sources to code transactions as fraud/non-fraud disputes within the pscu processing platform review, research and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants and internal departments
Handle all aspects of the dispute process in compliance with visa/mastercard, federal and state rules and regulations
Send written communication to members and credit unions to provide case status or retrieve additional information to continue with the case identify matching authorization and validate transaction type within various pscu systems based on knowledge of the card association guidelines
Analyze transactions to identify fraud and non-fraud dispute types to determine reason codes pay attention to details to mitigate financial losses, review merchants’ response, and recover funds on behalf of members
Create freeform letters on behalf of the credit union to the member to update current status of dispute handle/resolve non-posted items, retrieval projects and authorization chargebacks
Monitor and trouble shoot daily workflow and make recommendations to management based upon volumes and trends ensure compliance with federal and state regulations in resolving issues discern when follow up with cardholder for additional documentation is needed and take the appropriate actions
Responsible to process de-conversion and conversion files and will need to be adept at reading dispute/fraud processing reports as well as knowledgeable of trailing activity utilize multiple resources to validate fraud/non-fraud dispute reason code(s) for accuracy before submitting as well as troubleshooting errors
Provide back up to documentation services when requested, to meet departmental sla’s provide back up to the relationship team when requested, to meet departmental sla’s perform other duties as assigned
Physical demands
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
Specific vision abilities required by this job include close vision
Ability to occasionally lift/move up to 25 pounds
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the human resources department.
Supervisory responsibility
None.
Position specifications:
High school diploma or ged requiredAssociates degree in a related field or equivalent combination of education and/or experience preferred.
Minimum one (1) years customer service experience requiredMinimum one (1) year working in payments preferredGeneral knowledge of card brand (visa, mastercard, amex, discover) processing preferred.
Knowledge, skills, & abilities
Demonstrate behaviors based on pscu values: excellence, innovation, leadership, passion and trust.
Ability to work both independently and in a team environment
Ability to explain confusing and complicated topics in a clear and concise manner
Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
Demonstrated excellent analytical and quantitative skills, problem solving and organizational skills
Ability to exercise discretion and good judgment in making decisions proficiency in word processing and spreadsheet computer software applications ability to travel as needed to successfully perform position responsibilities ability to maintain confidentiality of materials handled ability to be flexible and work under high pressure in a complex environment
Pay equity
Pscu is committed to pay equity and a competitive benefits packageThe typical annual hiring range for this position based on relevant experience and internal equity is:
$30,200.00
To
$37,700.00
In addition this position is eligible for an incentive plan, based on performance.
Benefits
At pscu, everything we do recognizes the fact that our employees are our most important assetThat’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirationsWe back this up with generous pto, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits pscu has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.
Pscu offers:
Beautiful, state-of-the-art campuses
Endless opportunities for advancement
Competitive wages
Generous paid time off and paid holidays
Our benefits package includes:
Medical
Dental and vision
Basic and optional life insurance
Company paid disability insurance
401 k (with employer match)
Health savings accounts (hsa)
Flexible spending accounts (fsa)
Supplemental insurance
Legal plan
Pet insurance
Adoption assistance plan
Employee assistance program (eap)
Tuition reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
All applications are reviewed by an airs certified diversity and inclusion recruiterLearn more about our commitment to diversity, equity, and inclusion here!
As a matter of operational management limitations and business administrative process parameters, remote position assignments at pscu are geographically restricted to where pscu currently operatesAt this time, remote position assignments are not available in the following states: alaska, hawaii, vermont, montana, idaho, wyoming, north dakota, maine, and west virginiaAs a result, we are unable to proceed with your applicationApplicants are encouraged to apply for other available opportunities for which they qualify.
Pscu is an equal opportunity employerWe consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.
Pscu is an equal opportunity employer that complies with the laws and regulations set forth in the following `eeo is the law` poster and the `eeo is the law` poster supplement Pscu will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicantHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
For positions based out of our phoenix, arizona location, pscu is an e-verify employerPlease click here for the e-verify poster in english or spanish For information regarding your right to work, please click here for english or spanish .
As an ongoing commitment to reasonably accommodate individuals with disabilities, pscu has established alternative methods to complete the application processDisabled applicants needing assistance are encouraged to submit resumes via our careers page submission button if further assistance is required.
