Job details
Salary from $16 an hour job type full-time
Full job description
Remote- mi (allen park, mi metro area)
Job description:
Compensation starts at $16.00/hr plus monthly bonus opportunities.
Start your career at pscu with opportunities to learn more and earn more.
Class start date: 11/08/21
Training schedule: monday-friday from 8 am-5 pm (with a duration of 5-6 weeks )
Production schedule: 2nd shift options (primarily afternoon/evening hours) with various schedule types to select fromOptions may include 5x8 or 4x10 shifts (4 days/10-hour shifts) based on business needsMust be willing to work at least 1 weekend dayAsk how you can increase your earnings with shift differential pay, of up to $1.75/more per hr.
What you can expect: more than a call center:
This is more than a jobThis is a familyBecause there is no obstacle we can’t overcome together.
Culture of belonging and recognition, where peers and managers support you personally and professionally.
Up to 40 hours pto, 40 hours sick time, and 10 paid holidays prorated by start date.
Overtime potential
Tuition reimbursement
Emergency childcare support
Shift bid opportunities
Health, dental, vision, 401k match, and more benefits once the eligibility date is met.
Learn more to earn more pay for skill opportunities and career advancement.
Up to $1.75/hr in shift differential and $2.00/hr bilingual pay differential opportunities available.
What you’ll do: one of the most important roles at pscu:
Tap your winning personality and passion to help others by assisting customers who call for—well, help.
Take inbound calls from credit union members—no cold calling.
Help resolve account issues and financial inquiries.
Build rapport, provide excellent customer service, and impact people in a positive way.
Learn more about being an inbound customer service rep watch our agent simulation here!
What we seek: customer service from head to toe:
You love to talk, you think on your feet, and you smile when you’re on the phone.
Empathy and resilience in dealing with customers who need help.
Superior customer service skills and financial understanding.
Ability to validate high school diploma or ged for pre-hire required.
Comfortable navigating multiple systems/online applications.
Training information: due to the fluidity of covid-19 and pscu`s commitment to safety, you will be given the option to complete training from home after the first day when you will need to come to our mi office located at 17474 federal drive allen park, mi 48111All new hires must be able to attend their 1st day onsite at our michigan office, where they will learn the systems to transition to a work from home environment (performance expectations must be met)This is a remote role, however, applicants must be locally based, and live within a reasonable commute to our michigan office as business needs may require cross-training* in order to successfully train and/or work from home as an inbound customer service rep for pscu you must have the following prior to your first day.
Remote working requirements:
Access to 50mps download speeds for home office
Access to a smart device (phone or tablet) with os version 6.0 or greater, or for apple device ois 11.0 or greater (device can not be rooted or jailbroken)
Remote employees are required to have access to a secure and quiet environment during working hours
The ability to hardwire connect to an internet modem via an ethernet cordA standard ethernet cord can be provided by pscu
It’s not what we do – it’s why we do itBe a part of helping credit union members build a better financial future.
#hiringnow #readytowork #rtw #immediatelyhiring
About pscu:
An inclusive atmosphere where possibilities are delivered“our momentumYour moment.” at pscu, the nation’s premier payments credit union service organization (cuso), you’ll find it’s your time to join our exceptional culture and shineIf you want to help shape an industry, challenge yourself and invest in your own future, you’ve come to the right placePscu is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal selfWe help credit unions deliver possibilities.since our founding as a cooperative in 1977, pscu has carved out a name for itself as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained successHow have we done that? it starts by investing heavily in leading-edge technological innovationsIt continues by building a track record of quality service and having the courage to leadNow, as we continue to grow and help our credit unions prepare for the future, we’re well positioned to build on our exhilarating momentumCommitted to service excellence and focused on innovation, pscu’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiencesComprehensive, 24/7/365 member support is provided by contact centers located throughout the united states• service excellence – delivering the bestwe provide credit unions and their members with state-of-the-heart service.• security – protecting vital interestswe stop threats before they can cause damage• digital solutions – presenting the futurewe make it possible for members to conveniently experience the best in credit union services• strategic growth – opening new opportunitiesas the perfect partner with all the right tools, we help credit unions achieve their goals and sustain successYou can learn more about pscu products and solutions at www.pscu.com/products Join a forward-facing organization that’s on the moveif you have a strong interest in technology, there’s a lot to like about a career at pscuWe’re outpacing others in our industry by pioneering new technologies and pairing them with individuals seeking unparalleled opportunities to deliver the promise of tomorrowSo whether you prefer to develop, deliver or implement groundbreaking solutions, talk to us today about how we can help you seize your moment.
