Job details
Job type full-time
Full job description
Field implementation specialist
We are packsizeA fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of right-sized packaging on demand® systems, software, and servicesFounded in 2002 and headquartered in salt lake city, packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savingsWe accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right sizeThis right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needsIn pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where everyone fitsBecome a part of packsize and help us build smart packaging for a healthy planet®.
In support of ongoing sales growth, we are looking for a field implementation specialist to work directly with our customers to ensure a rapid and successful implementation of “on demand packaging”Field implementation specialists will be experts in operating the packsize computer numeric controlled equipment and be responsible for helping our customers gain confidence in and proficiency with the packsize machinesIn addition, fi specialists will seek to know and understand the customer’s processes, packaging requirements and demand rates and ensure the packsize solution continually meets the expectations and needs of the customer, ensuring a complete and full adoption of the packsize solution within the specified time frame.
Responsibilities:
In this key, customer- facing position, the field implementation specialist will:
Quickly establish trust and rapport with production supervisors, leads and line workers to maintain mutual commitment to the project
Will follow the implementation plan, and continually be able to analyze process opportunities and constraints and help the customer achieve success
Follow established training guidelines and implementation procedures and use good judgment to resolve problems
Continue to train machine operators & pack line workers as needed
Document activities as directed and communicate all findings to area manager & supervisor
Work directly with packsize engineering (hotline service) to immediately resolve machine issues if they arise
Required skills:
Must be positive, friendly and respectful even in stressful situations
Maintain good communications with the customer and packsize area managers until completion of job
Ability to work with persons of diverse background as a change leader and self-starter
Willingness to travel extensively- true road warrior
Excellent driving record, valid driver’s license with no major violations and a clean background check
Must be completely dependable, technically competent, and excellent at problem solving and troubleshooting
Experience/education required
You must know how to professionally communicate with customers.
2-4 year degree in a related field: mechanical, electrical, supply chain, computers/networking, business processWe welcome applications from new graduates.
Process improvement experience a plus
Mechanical engineering a plus
Good working knowledge of programs such as ms office suite and the microsoft operating systems
Need to be able to obtain a us passport
Packsize is an equal opportunity employer and is committed to diversity in its workforceIn compliance with applicable federal and state laws, packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic informationIndividuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to applyReasonable accommodations in the application process will be provided to qualified individuals with disabilities.
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Job type: full-time
Work location: multiple locations
