Job details
Job type full-time
Full job description
Resident services engineer
We are packsizeA fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of right-sized packaging on demand® systems, software, and servicesFounded in 2002 and headquartered in salt lake city, packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savingsWe accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right sizeThis right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needsIn pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where everyone fitsBecome a part of packsize and help us build smart packaging for a healthy planet®.
Job summary:
We are looking for a highly skilled resident service engineer in the dallas, tx areaThis engineer will travel to one of our key customers locations to install, maintain and support packsize equipment as well as build and maintain customer relationships by effectively servicing the equipmentThis individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the packsize equipment, process flow, packaging designs, and service.
Primary responsibilities:
Completes and successfully pass training courses
Develops knowledge of packaging designs
Learns and develops the customer support and technical skills necessary to perform high quality maintenance
Performs preventive maintenance on machines, equipment and accessories
Performs installation of new equipment and train customer personnel
Learns and completes basic administration duties (assigned tasks, emails, etc.)
Exposed to moving parts and electricity that require safety protocols
Exposure to varied travel conditions either driving or flying
Excellent work ethic and time management skills needed
Must be accessible via telephone, and promptly return email and phone messages
Essential job requirements
Excellent customer service skills
Basic excel, word skills
Knowledge of windows platforms
Advanced mechanical skills
Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
Ability to learn troubleshooting and problem-solving procedures
Able and willing to lift up to 50 lbs
Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
Must be able to climb a ladder
Exhibit mature, independent judgment with little or no direct supervision
Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
Associate degree or vocational technical training is strongly desired, bachelor’s in related area preferred
Good mechanical and troubleshooting skills
Packsize is an equal opportunity employer and is committed to diversity in its workforceIn compliance with applicable federal and state laws, packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic informationIndividuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to applyReasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Job type: full-time
Work location: multiple locations
