Job details
Job type full-time
Full job description
Panduit is always looking for talented, motivated people who have the skills needed to provide solutions to our customersWe value team players who in their jobs can help us build a better panduit and continually deliver value to our global customers.
Become part of panduit’s innovative “best in the biz” team! we offer competitive benefits , including:
50% or 100% remote, dependent on position
3 weeks vacation (plus 11 paid holidays, 5 sick days, and a volunteer day)
Multiple healthcare options through blue cross blue shield
401k company match vested immediately
Tuition reimbursement
Legal plan, auto and home insurance & pet insurance
Growth and development opportunities for promotion as soon as 9 months
The role
The support engineer is focused on supporting panduit infrastructure management system products during the warranty and support period for client projects, pre and post salesSoftware support activities include training, auditing custom end-user installations, resolving unique, high level, complex customer product issues across multiple panduit product lines, assisting sales teams in bill of material/specification creation for sales opportunities and other unique live interactions with customersThe primary focus is on supporting software and systems for panduit’s energy management and dcim clientsThe position may include after hour on call, weekend onsite support and travel to customer data centersMust be adept in highly complex engineering, technical and software problem resolution across the international customer base, requiring discretion and independent judgment with unique, one of a kind, critical customer issues.
What you will do
Leads determine solutions/course of action and resolve complex and significant software problems and related hardware product problem in direct contact with customersProvides pre and post-sales support and audits custom end-user installations for all ims product lines(60%)
Provides feedback to product management and engineering on product roadmap and product requirementsWorks with product management and development to solve complex customer issuesLeads voice of customer (voc) gathering and provides critical and detailed solutions to clients on new and existing features(20%)
Leads onsite support to customers representing panduit, traveling both locally and internationally(10%)
Assists technical support manager with support process definition and optimization initiatives, collaborating across panduit in support of customer requirements(10%)
What you will bring
Required degree: bachelor’s degree in information systems, computer science, computer engineering, electrical and/or mechanical engineering
Preferred degree: engineering level
Years of experience: 4+ yrsExperience installing and/or managing advanced computerized applications
Cisco certified network professional (ccnp) (preferred)
Cisco certified network associate (ccna) (preferred)
Microsoft certified systems engineer (msce) (preferred)
Microsoft certified systems administrator (msca) (preferred)
Microsoft certified professional (mcp) (preferred)
Data curation education program (dcep) (preferred)
What we value
Our core values are timelessThey define who we are and what is most important to usThey shape our culture and define the character of our companyWe believe when we act in ways that are consistent with these values, we can solve any challenge that lies ahead of us.
Quality in all we do
Customers get our best
Innovation everywhere, everyday
Our people make the difference
Integrity always
We thank all those interested in joining the panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Panduit is proud to be an equal opportunity employerWe celebrate diversity and are committed to creating an inclusive environment for all employees.
Work shift
Job type: full-time
Work location: multiple locations
