Job details
Job type full-time
Full job description
Description:
The product:
Ohi is a platform that connects brands, delivery providers, and end customers to enable a magical post-purchase experience for all e-commerce brands using same day, next day, and nationwide deliveryOhi delivers the `amazon prime experience` to customers via 2-hour and same day delivery (along with next day and nationwide delivery services).
Ohi handles interactions with the clients (the brand or client that we are working with to provide `amazon prime level` delivery to their customers), the customers (the purchasing customer for one of our brands/clientsThey are the `end customer` who has ordered one of our clients` products and will be experiencing the ohi service firsthand.) and sometimes the delivery providers.
The role
Error correction investigation for any orders placed incorrectly where either the ohi platform, client or crm have caused the error
Raise appropriate flags where an error is identified to ensure appropriate investigations are carried out by the appropriate ohi team
Follow the standard sop required to take appropriate action to ensure clients are not disadvantaged by these errors
Carry out actions to correct clients’ accounts or the ohi system
To ensure ohi operationally meets business requirements and retain a strong focus on professional standards and results, which directly contribute and impact on business targets
Actively seek and respond to feedback
Review work queues to ensure work is processed within sla and any additional work is completed within guidelines
Completing daily reporting and ensure checklists are completed accurately and on time
What we provide
Work from anywhere in honduras!
Full time with the potential for overtime if requested by partner
Competitive compensation based on experience
Attractive benefits package including medical, dental and vision options
Access to free posture-based fitness workouts from home
Training opportunities provided by partnerhero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why partnerhero?
Partnerhero is a mission-driven company with a passion for helping good businesses succeedWe build teams that help companies scale in every facet of their business—from customer support to software qa, content moderation, design, engineering, and moreWe work with over 75+ tech-forward companies including etsy, udemy, good eggs, grindr, and bentoboxPartnerhero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How we’re different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employeesWe want to change thatPartnerhero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
Read more about our core values and story here.
Requirements:
The ideal candidate
Excellent verbal, numeric and keyboard skills
Truly customer focused
Good accuracy and attention to detail
Good communication and organizational skills
Ability to work under pressure with an energetic and flexible attitude
Willingness to successfully adapt to changing demands and conditions
Ability to work to strict deadlines
Ability to work on own initiative when required
