Job details
Job type full-time temporary
Full job description
Overview: in this role, responsibilities will include processing of ach files of debit and credit exception items under nacha regulations, review of remote deposit capture items and fraud analysis for risk mitigation, and investigation of bank collection claimsThis individual will provide superior service to members both external and internal and via remote channelsThis role will provide support to branch and call center team members through inbound calls and fulfillment of service requests within established service levelsResponsibilities:
Serve as the subject matter expert for check deposit returns and regulations of check negotiation and banking regulation pertaining to check deposits, funds availability, and check return guidelines
Responsible for processing each returned item by accurately debiting deposit share/loan account to collect funds and charge applicable fee; complete daily general ledger reconciliation
Analyze return items and deposit activity to mitigate fraud by proactively protecting funds on deposit and escalate high-risk accounts to management and loss prevention
Create member notifications including substitute check copies, disclosures, and other correspondence
Post checks for collection agency and bankruptcy trustee accounts with high level of accuracy and balancing of general ledgers
Complete check returns and account adjustments for rejected remote deposit items; process check holds to comply with regulation cc
Complete adjustments and reconciliation of patelco bill pay charge backs including debiting of member accounts and creation of member correspondence letters
Conduct research of deposits made through retail branch, atm, and shared branching network channels to produce check copies and deposit records
Support internal team members by efficiently resolving help desk tickets and responding to incoming help line calls within service level standards
Post checks for collection agency and bankruptcy trustee accounts with high level of accuracy and balancing of general ledgers
Serve as the subject matter expert for the processing, transmission, and compliance of ach transactions including liability, and operations guidelines
Act as primary contact for frontline team members in all matters pertaining to ach including resolving disputes and transaction research
Accurately review each exception entry of debit and credit transactions to independently make decision if item will be paid or returned; assess transaction details including tran code, sec code and exception reason
Responsible for ensuring processing and decision making is compliant with nacha regulations in handling of exceptions, returns, and disputes
Accurately post exception to member account or initiate return of transaction with appropriate return code as required by the nacha operating guidelines
Originate recurring ach debits and credits to other financial institutions by accurately originating ach transaction with appropriate tran code and account information.
Responsible for reviewing and obtaining required authorization agreements and supporting documents to comply with ach operating guidelines and required record retention
Review prenotification entries from originating financial institutions by validating member’s account; initiate notice of change correction if needed to rectify erroneous information
Timely respond to notice of changes received from other financial institutions by making corrections to the ach setup.
Assess death notification entry notifications from federal agencies; place account restrictions and notations to protect account from potential unauthorized transactions
Balance daily files transmission to federal reserve by required deadline; complete balancing and reconciliation of general ledgers for final settlement
Timely respond to government reclamations of federal benefit payments including review of reclamation notices, completion of account research, and remittance funds to comply the u.sTreasury’s regulations
Validate ach stop payment setup and form completion to ensure accuracy and compliance with nacha rules
Qualifications:
Must have high school diploma/ged
Bachelor’s degree in business administration or finance preferred
Aap or ncp accreditation highly desired
Minimum 3 years’ experience in credit union or financial institution experience
Minimum 3 years’ experience in customer service or call center preferred
Minimum 2 years previous experience in remote deposit capture, check in-clearings, or returned check adjustments
Knowledgeable in nacha, regulation cc, regulation e, and check21act
Excellent oral and written communication skills
Strong data entry skills with high accuracy standards
Skilled in utilizing microsoft excel to present information and complex sets of data
We offer: patelco credit union is an equal opportunity employer: disability/veteran
